Safi Ullah Azizi
Fremont,CA
Summary
Experienced IT Support professional with 22 years of technical assistance to clients in various industries. Proficient in hardware and software troubleshooting, computer system installation and configuration, and LAN/WLAN/WAN network infrastructure maintenance. Skilled in setting up and configuring routers, switches, firewalls, VPNs, computers, printers, and security cameras. Strong communication skills and ability to build positive relationships with clients and colleagues. Proven ability to manage upgrades and maintenance with minimal disruption to users. Seeking a challenging IT Support role to leverage expertise in providing effective technical solutions and further develop network technical skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Data Analyst
Accenture ( Onsite At Meta )
2021.10 - Current
- Expert in social media policy enforcement for Meta. Analyzed platform vulnerabilities, developed solutions, and mitigated risks. Mentored trainees to identify user data behavioral trends and ensure policy compliance.
Data Analyst
Apex Systems, (Onsite At Apple)
2021.04 - 2022.05
- Proficient in 2D imagery issue identification and correction, process optimization to meet client goals, and 3D data analysis and deficiency remedy. Strong communication and teamwork abilities for productivity improvement, comparative analysis for project conformity, and self-QA of assigned tasks for quality assurance.
Data Analyst
Accenture - BCforward (Onsite At Facebook)
2018.05 - 2021.02
- Reviewed content based on policy guidelines and provided insights and trends analysis. Offered feedback, recommendations, and suggestions for product innovation and process improvement. Completed 300 data entry jobs in estimated time frame. Trained over 30 employees.
Online Marketing/Sales Officer
Center Florida Auto Sales
2017.03 - 2018.04
- Manage company's online presence, update website with new vehicles, handle customer inquiries through social media, phone, and email, maintain inventory, and report online sales to management.
IT Manager/Technician
BIZLINK
2013.01 - 2016.12
- As an IT technician, I install, configure, and maintain computer hardware and software, troubleshoot technical issues, design computer networks, and provide technical support to clients. I manage multiple cases, build client relationships, test new technologies, and provide IT job orders and inventory for other technicians.
Senior IT Technical Manager
Digital World Afghanistan
2012.01 - 2013.12
- Plan, install, and maintain networks (LAN, WLAN, WAN), including backup power and safety checks. Analyze network structures and report on efficiency. Manage IT staff, maintain equipment inventory, and travel nationally for project supervision.
IT Manager
SERCVOR
2010.01 - 2011.09
- Installed and configured LAN/WLAN/WAN, security cameras, and other necessary IT equipment for projects. Trained staff nationwide on how to use IT and communication equipment. Supervised IT staff and provided daily reports on IT department activity. Traveled frequently to ensure proper functioning of ICT and communication equipment for successful project execution.
Countrywide IT Manager
US Protection And Investigations, LLC ( USAID)
2004.02 - 2009.12
- Designed, installed, and managed IT and communication systems for company projects. Trained national and international staff on equipment usage. Supervised countrywide IT officers, radio operators, and technicians. Maintained reliable system performance and optimized hardware and software.
IT & Communication Officer
CARE International, Afghanistan
1999.10 - 2004.02
- Oversaw nationwide IT and communication equipment, updated hardware and software. Installed LAN and network terminations for nationwide offices. Programmed and maintained computers and radio equipment for central and provincial offices. Trained nationwide staff on HF, UHF, VHF, satellites, and computers. Managed procurement and related matters.
Education
Bachelor of Science - Computer Science
Ohlone College
Fremont, CA12.2024
Diploma - UI Web Development
Golden Sate Technology Institute
12.2018
Diploma - IT Support
Naweed Computer Science Center
Kabul Afghanistan12.2002
Skills
- Hardware and Software installation, configuration, assembly, and troubleshooting for various IT equipment.
- Proficient in Windows, MacOS, Linux, and Servers operating systems, HTML,JS,SQL,CSS.
- Skilled in Microsoft Office, Google Workspace, and remote access and collaboration tools.
- Networking expertise in TCP/IP, DNS, DHCP, VPN, VLAN, routing, switching, wireless, and network troubleshooting.
- Security knowledge in antivirus, anti-malware, firewalls, intrusion detection/prevention, identity and access management, vulnerability assessment.
- Cloud services proficiency in AWS, Microsoft Azure, and GCP.
- Experienced in Help Desk Management using ServiceNow, Jira, and Zendesk, Service Disk.
- Strong communication skills, attention to detail, and time management abilities.
Certification
CCNA Certificate Ohlone Collage August 2020 to December 2020
Java Developer Certificate Ohlone Collage August 2020 to December 2020
Additional Information
Fully authorized to work in the U.S. as a US citizen. Holding U.S. Driving License. Willing to relocate Anywhere.
Languages
English
Full Professional
Persian/Dari
Native or Bilingual
Pashto
Native or Bilingual
Hindi/Urdu
Professional Working
Arabic
Elementary
Reference Connect
Housne Mubarak
IT Productivity Lead
Elder Care Alliance
Hstanikzai@eldercarealliance.org | 209 225 3240
Sinan Alobaide
Team Lead
Accenture
sinan.alobaide@accenture.com | 510 794 4498
Raed Soubra
Data Analyst
Meta
sinan.alobaide@meta.com | 408 707 6361
Timeline
Data Analyst
Accenture ( Onsite At Meta )
2021.10 - Current
Data Analyst
Apex Systems, (Onsite At Apple)
2021.04 - 2022.05
Data Analyst
Accenture - BCforward (Onsite At Facebook)
2018.05 - 2021.02
Online Marketing/Sales Officer
Center Florida Auto Sales
2017.03 - 2018.04
IT Manager/Technician
BIZLINK
2013.01 - 2016.12
Senior IT Technical Manager
Digital World Afghanistan
2012.01 - 2013.12
IT Manager
SERCVOR
2010.01 - 2011.09
Countrywide IT Manager
US Protection And Investigations, LLC ( USAID)
2004.02 - 2009.12
IT & Communication Officer
CARE International, Afghanistan
1999.10 - 2004.02
Bachelor of Science - Computer Science
Ohlone College
Diploma - UI Web Development
Golden Sate Technology Institute
Diploma - IT Support
Naweed Computer Science Center
CCNA Certificate Ohlone Collage August 2020 to December 2020
Java Developer Certificate Ohlone Collage August 2020 to December 2020
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