Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
Safiyah Love
Customer Service Representative
O'Fallon,NV
Summary
Overview
4
years of professional experience
Work History
Diamond Sky Home Care ServicesChesterfield, MO
Home Health Administrator
05.2021 - Current
Job overview
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Managed over 30+ calls daily regarding client issues with resolution.
- Researched and recommended community resources to meet clients' needs
- Communicated regularly with clients' families to provide updates on health and wellbeing
Foot LockerSaint Louis, MO
Sales Associate
11.2018 - 09.2020
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
- Effectively handled multiple customers during busy times and increase sales by 20%.
- Engaged with customers to build rapport and loyalty
Education
University of PhoenixTempe, AZ
Bachelor of Arts from Accounting And Business Management
05.2025
University Overview
Skills
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Security Administration
- Ability To Learn
- Active Listening
- Retail Sales Customer Service
- Microsoft Word
- Customer Relations
- Staff Training
- Reading Comprehension
- Critical Thinking
- Administrative Support
Timeline
Home Health Administrator
Diamond Sky Home Care Services
05.2021 - Current
Sales Associate
Foot Locker
11.2018 - 09.2020
University of Phoenix
Bachelor of Arts from Accounting And Business Management
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