Safwan Aamad Malik
Sales And Coaching Consultant
Doha
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and customer satisfaction.
Overview
16
16
years of professional experience
14
14
years of post-secondary education
3
3
Certifications
Work History
Customer Champion Consultant and Enablement Coach
ONE NZ (Formerly Vodafone NZ)
Wellington, New Zealand
10.2019 - 06.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Developed customized training programs to address specific needs of individual sales representatives, leading to improved performance.
- Promoted a customer-first mindset across the sales department by emphasizing empathy, active listening, and tailored solution offerings during interactions with clients.
Sales Consultant
PURE International Group, Singapore
Singapore
11.2010 - 10.2012
- Managed appointment bookings from marketing leads and generated new leads through various channels.
- Provided sales and customer service support to walk-in clients.
- Presented club facilities to guests.
- Prepared daily MIS reports for management (BTB).
- Shortlisted for the role of Assistant Customer Representative Manager (ACRM).
- Acted as ACRM, leading a team of three Customer Representatives. Responsibilities included daily and monthly MIS and sales reports to management in Singapore and Hong Kong, performance appraisals and goal setting.
Assistant Relationship Manager (Branches) PAK
Royal Bank of Scotland (RBS)
07.2008 - 02.2009
- Monitor the sales of RBS-Auto Wheels through branches
- Look after and coordinate sales from three branches (F-7, F-10 and Blue Area)
- Coordinate with branches’ staff to get business for Auto Wheels
- Formulating and implementing plans for the enhancement of sales
- Supervise the Sales Officers and set targets
- Monthly reporting to Regional Sales Manager (RSM).
Education
Master of Business Science - Marketing, Organizational Management
04.2001 - 04.2015
Bachelor of Arts (B.A.) - Journalism, Statistics and Education
Skills
Problem-Solving
Client Relationships
Coaching Techniques
Employee Onboarding
Customer Relationship Building
Sales consultation
Customer Needs Assessment
Interpersonal communication skills
Affiliations
ACIM, Associate Member, Chartered Institute of Marketing, 2009, Present
Personal Information
Date of Birth: 07/16/83
Languages
English
Proficient
C2
Urdu
Proficient
C2
Pashto
Elementary
A2
Punjabi
Advanced
C1
Hindi
Beginner
A1
Certification
How to Design and Deliver Training Programs
Interests
Sports-Badminton
Travel
Timeline
How to Design and Deliver Training Programs
06-2023
Hot to be both Assertive and Likable
05-2023
The Three Effective Pillars of Communication
05-2023
Customer Champion Consultant and Enablement Coach - ONE NZ (Formerly Vodafone NZ)
10.2019 - 06.2024
Sales Consultant - PURE International Group, Singapore
11.2010 - 10.2012
Assistant Relationship Manager (Branches) PAK - Royal Bank of Scotland (RBS)
07.2008 - 02.2009
Virtual University of Pakistan - Master of Business Science, Marketing, Organizational Management
04.2001 - 04.2015
University of the Punjab - Bachelor of Arts (B.A.), Journalism, Statistics and Education