Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic

Sagal Yusuf

Rochester,MN

Summary

Dynamic Assistant Manager at Alpha Group Home Services with proven expertise in team leadership and strategic planning. Successfully implemented process improvements that enhanced service delivery and customer satisfaction. Adept at staff training and development, fostering clear communication, and maintaining strong interpersonal relations to drive operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

ALPHA Services
Rochester, MN
01.2025 - Current
  • Coordinated schedules and managed daily operations of team activities.
  • Assisted in developing training programs for new staff members.
  • Facilitated communication between staff and management to enhance teamwork.
  • Implemented process improvements to streamline service delivery procedures.
  • Mentored junior staff on best practices in client care and support.
  • Analyzed client feedback to improve service quality and customer satisfaction.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Assistant Property Manager

Pedcor Management
Rochester, MN
09.2023 - 01.2025
  • Performed regular inspections of leased units to ensure proper maintenance was being done.
  • Collected rent payments from tenants on a timely basis.
  • Provided administrative support to property management staff.
  • Responded to inquiries regarding rental availability via phone, email or in person.
  • Processed applications for prospective tenants including background checks and credit verifications.
  • Maintained accurate records for all tenant transactions.
  • Assisted in the preparation of lease agreements and other documents.
  • Coordinated showings of properties with potential tenants.
  • Monitored daily financial activity related to leasing operations.
  • Greeted prospective tenants and provided them with rental information.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Processed transfer requests from existing tenants who wished to move within the same building or complex.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.

Lead Direct Support Professional

Sevita
Rochester, MN
08.2022 - 09.2023
  • Supervised medication administration according to prescribed instructions from a physician or nurse practitioner.
  • Reviewed client documentation prior to submission for accuracy and completeness.
  • Assisted clients with developing social skills by engaging them in community activities such as volunteering or recreational outings.
  • Provided crisis intervention during emergency situations and de-escalated difficult behaviors when needed.
  • Encouraged independence among clients while promoting their self-advocacy skills.
  • Maintained accurate records of services provided to clients and updated them regularly.
  • Mentored new employees on job duties associated with being a lead DSP.
  • Coordinated medical appointments and monitored health care needs of clients.

Direct Support Professional

Cardinal of Minnesota
Rochester, MN
12.2019 - 07.2022
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided guidance and support to ensure safety of individuals served.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed care plan and directions to administer medications.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Tracked and reported clients' progress based on observations and conversations.

Education

Bachelor of Science - Business Administration And Management

Metropolitan State University
Saint Paul, MN
05-2025

High School Diploma -

Mayo High School
Rochester, MN
05-2019

Skills

  • Schedule oversight
  • Team leadership
  • Strategic planning
  • Project management
  • Clear communication
  • Team collaboration
  • Interpersonal relations
  • Customer relations
  • Property inspections
  • Staff training and development
  • Policy administration
  • Resource allocation
  • Confidential document control
  • Time management
  • Critical thinking
  • Administrative operations
  • Scheduling and calendar management

Certification

Google Certificate PMP

Goldman Sachs Fundamentals of Sales and Marketing

Mastering Sales

Education and Training

Google Project Management Professional

Goldman Sachs Fundamentals of Sales and Marketing

Mastering Sales: From Fundamentals to Career Success

How to sell: An overview of Fundamental Selling Techniques

Timeline

Assistant Manager

ALPHA Services
01.2025 - Current

Assistant Property Manager

Pedcor Management
09.2023 - 01.2025

Lead Direct Support Professional

Sevita
08.2022 - 09.2023

Direct Support Professional

Cardinal of Minnesota
12.2019 - 07.2022

Bachelor of Science - Business Administration And Management

Metropolitan State University

High School Diploma -

Mayo High School

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