Summary
Overview
Work History
Education
Skills
Independent Projects
Certification
Timeline
Generic

SAGAR PATEL

Stratford

Summary

Seasoned Pre-Sales Engineer with a solid background in providing technical support during product demonstrations and presentations.. Proficient in understanding customer needs, mapping them to product solutions, responding to RFPs with precision, and assisting sales teams to close deals successfully. Strengths lie in exceptional communication skills, solution selling capabilities, and the ability to explain complex technical concepts to non-technical audiences. Past roles have resulted in improved sales performance through strategic pre-sales initiatives and effective client relationship management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pre-Sales Engineer

Connexall
Boulder
01.2025 - Current
  • Ensure customers maximize the full potential of Connexall solutions to enhance safety and the user experience in healthcare delivery.
  • Define business needs, identify gaps, and articulate technical requirements for customer success.
  • Collaborate with the Sales team to provide technical support for RFPs, customer demos, and complex initiatives.
  • Conduct engaging presentations and workshops to educate stakeholders on solutions and best practices.
  • Monitor opportunity progress and maintain relationships to foster customer loyalty and drive sales growth.

Technical Support Specialist

Connexall
North York
05.2021 - 12.2024
  • Install, configure, and troubleshoot system design. Engage in customer support, including application troubleshooting and problem resolution.
  • Cooperate closely with many diverse groups, including internal sales teams, technical and research and development teams, and customers, both technical and non-technical.
  • Utilize exceptional interpersonal skills and a strong customer service orientation by focusing on rapport-building, listening, and customer interviewing skills to keep customers calm and resolve issues effectively and efficiently.
  • Provide phone and email support to resellers and customers to resolve software problems.
  • Maintain detailed documentation on all customer interactions and product issues using designated tracking tools, per company policies and procedures.
  • Conduct Remote System Audits and Health Checks of customer systems.
  • Assist Project Implementation Team as required by actively follow through with customers to implement software.

IT Specialist

SS&C Technologies Canada Corporation
Mississauga
08.2019 - 08.2020
  • PC setup, configuration, and maintenance.
  • Server setup, configuration, and maintenance.
  • Basic network maintenance and troubleshooting.
  • Software installation and upgrades.
  • VoIP phone troubleshooting.
  • Working on SSCM.
  • Working with Active Directory, Group Policies.

Education

Diploma - Information Technologies Support Services

Sheridan College
Brampton, Ontario
12.2020

Bachelor of Technology - Information Technology

Charter University of Science and Technology
Nadiad, Gujarat, India

Diploma - Information Technology

Parul Group of Institutes
Vadodara, Gujarat, India

Skills

  • RFP/RFI Response Management
  • Product Demonstrations & Presentations
  • Solution Design & Architecture
  • Proof of Concept (PoC) Development
  • Technical Documentation & Proposals
  • Cloud Platforms: AWS, Azure, Google Cloud
  • Networking & Infrastructure (TCP/IP, VPNs, Firewalls, Load Balancers)
  • Enterprise Software / SaaS Solutions
  • CRM & Sales Tools: Salesforce, HubSpot, Zoho
  • Virtualization & Containers: VMware, Docker, Kubernetes
  • Cybersecurity Solutions (if applicable)
  • API Integration & Automation
  • Data Analysis & Reporting Tools (Excel, SQL, BI tools)

Independent Projects

  • Car Theft Detection, 12/01/17 - 04/30/18, Arduino, Arduino IDE, The main objective of this project is to let users track the location of theft car by sending simple SMS and to turn off the engine of the car by just sending a simple SMS from the phone of the owner to the device. The engine can only be shut off for a certain period of time but till then useful action must be taken.
  • Home Automation System with AI, 05/01/17 - 11/30/17, Arduino, Arduino IDE, Advanced version and combination of home automation system and Artificial intelligence. Users can operate all home appliances through voice commands from mobile application including Wi-Fi and Bluetooth functionality.

Certification

  • SQL Server Administrator
  • Foundation of Project Management

Timeline

Pre-Sales Engineer

Connexall
01.2025 - Current

Technical Support Specialist

Connexall
05.2021 - 12.2024

IT Specialist

SS&C Technologies Canada Corporation
08.2019 - 08.2020

Diploma - Information Technologies Support Services

Sheridan College

Bachelor of Technology - Information Technology

Charter University of Science and Technology

Diploma - Information Technology

Parul Group of Institutes

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