Sage Brown
Montpelier,VA
Summary
Driven Store Manager with a proven track record in enhancing customer satisfaction, with customer reviews consistently highlighting customer service some specifying my name. Trusted with opening and closing the register, keys to the store and a trusted opener and closer keeping other employees on task and efficient to make smooth effortless sales.
Overview
6
6
years of professional experience
Work History
Store Manager
Fin and Feather of Ashland
307 S Center St, Ashland, VA 23005
09.2020 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing excess merchandise.
- Trained and mentored team members, fostering a collaborative work environment for enhanced performance.
- Developed and implemented marketing strategies to increase customer engagement and drive sales growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Hostess
Cracker Barrel Restaurant
Ashland, VA
03.2020 - 09.2021
- Greeted and seated guests efficiently, managing wait times effectively.
- Coordinated with kitchen staff to ensure timely food delivery for optimal guest satisfaction.
- Monitored dining area for cleanliness and readiness, ensuring high standards of hospitality were met.
Education
High School Diploma -
Patrick Henry High School
Ashland, VA05-2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Inventory management
- Store merchandising
- Retail inventory management
- Cash management
- Shift scheduling
- Employee training
- Inventory control
Timeline
Store Manager
Fin and Feather of Ashland
09.2020 - Current
Hostess
Cracker Barrel Restaurant
03.2020 - 09.2021
High School Diploma -
Patrick Henry High School