Summary
Overview
Work History
Education
Skills
Languages
References
References
Timeline
Generic

Sage Robinson

Summary

Operations and legal management professional with over three years of experience in process optimization and client satisfaction enhancement. Demonstrated expertise in business process improvement and team leadership, consistently meeting performance targets while ensuring safety and efficiency. Skilled in managing complex legal documents and facilitating communication for streamlined case management. Committed to contributing to team success and supporting organizational objectives.

Overview

5
5
years of professional experience

Work History

Case Manager

Simple Solutions Psychotherapy
03.2025 - 05.2025
  • Coordinate comprehensive care plans and resources for diverse clients, ensuring timely access to mental health services, while maintaining detailed case documentation.
  • Assess client needs through structured evaluations, implement evidence-based interventions, and track progress metrics to optimize treatment outcomes.
  • Partner with healthcare providers and community organizations to develop integrated support networks, facilitating holistic client recovery journeys.
  • Monitor and document client progress through systematic assessment tools, maintaining accurate records, while ensuring compliance with healthcare regulations.
  • Guide clients through personalized recovery pathways, implementing targeted interventions, and adjusting support strategies based on individual needs.
  • Lead crisis intervention initiatives, and develop preventive care protocols, strengthening overall client outcomes and service accessibility.

FC Associate

Amazon SLA6/LGB3
09.2023 - 02.2025
  • Boost productivity and accuracy, surpassing site goals; ensure safety with cherry picker operation.
  • Organize inventory for seamless order fulfillment, and engage in process improvements for efficiency.
  • Maintain high performance in warehouse operations, and collaborate on enhancements for better results.
  • Demonstrated strong problem solving skills when dealing with difficult situations.
  • Fulfilled orders quickly to accomplish challenging daily objectives.

Legal Case Manager

XPLS Legal (Post-Foreclosure Law Firm)
03.2023 - 08.2023
  • Proactively managed inbound and outbound calls, delivering professional and client-focused communication to address inquiries and provide information.
  • Demonstrated a strong ability to expand the client base by acquiring new clients, and effectively overseeing existing cases, resulting in increased client satisfaction and business growth.
  • Maintained comprehensive and accurate case records by documenting case steps and conversations, ensuring a well-documented case history.
  • Drafted correspondence, documented data and submitted materials to appropriate parties.

Legal Processing Assistant (Temp)

Rancho Cucamonga Superior Courthouse
08.2022 - 02.2023
  • Delivered top-notch customer service to the public and county agencies, establishing a reputation for professionalism and responsiveness in addressing inquiries and requests.
  • Maintained confidentiality of sensitive client information at all times.
  • Demonstrated proficiency in data entry by maintaining precise and organized records in Excel, Odyssey, and other platforms, essential for effective legal proceedings.
  • Provided crucial support in jury coordination and courtroom setup, ensuring well-organized and smooth legal proceedings.
  • Reviewed and updated legal documents for accuracy and completeness.

Amazon Ambassador

Amazon KSBD Airport
09.2021 - 08.2022
  • Led the successful education and training of new associates, ensuring their smooth integration into the organization, and fostering a productive workforce.
  • Played a crucial role in the implementation of newly imported safety standards by effectively informing and relaying these standards to all team members, promoting a culture of safety and compliance within the facility.
  • Meticulously managed and organized critical information and files, ensuring easy accessibility, and enhancing organizational efficiency.
  • Provided diligent supervision and tracking of shipments entering and exiting the facility, contributing to accurate record-keeping and streamlined logistics.

Account Manager

Instep Management Group
11.2020 - 07.2021
  • Successfully represented Frontier Communications and AT&T, maintaining their brand integrity while engaging with potential clients and customers.
  • Expertly managed customer acquisitions and accounts, handling sensitive information and payment details with the highest level of professionalism and security.
  • Provided training and guidance to new Account Managers.
  • Negotiated contracts with clients to maximize profitability.
  • Utilized problem-solving skills when dealing with difficult customers.

Education

Some College (No Degree) -

University of California, Riverside

Skills

  • Business Process Improvement
  • Prioritization
  • Client relationship management
  • Communication
  • Legal Research
  • Case Management
  • Microsoft Office Suite
  • Comprehensive care planning
  • Problem solving
  • Training and development
  • Data entry and analysis

Languages

English, Native

References

  • Tami R., Camarena, Superior Court, tcamarena@sb-court.org, 909-285-3654
  • Jasmine, Anderson, Superior Court, janderson@sb-court.org, 909-285-3547
  • Vanessa, Garcia, Superior Court, vgarcia@sb-court.org, 909-732-3283

References

References available upon request.

Timeline

Case Manager

Simple Solutions Psychotherapy
03.2025 - 05.2025

FC Associate

Amazon SLA6/LGB3
09.2023 - 02.2025

Legal Case Manager

XPLS Legal (Post-Foreclosure Law Firm)
03.2023 - 08.2023

Legal Processing Assistant (Temp)

Rancho Cucamonga Superior Courthouse
08.2022 - 02.2023

Amazon Ambassador

Amazon KSBD Airport
09.2021 - 08.2022

Account Manager

Instep Management Group
11.2020 - 07.2021

Some College (No Degree) -

University of California, Riverside

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