Sage Rylind
San Antonio,TX
Summary
I’m looking for a career that I can grow with. Customer service is a great skill. I have been able to calmly help frustrated customers, by actively listening and providing details of resolution. Personal experience with traveling abroad and able to speak about new destinations. Enjoy paperwork, data entry, and filing. I had a Traumatic Brain Injury in 2018. Relearning etiquette, website services, and how to walk.
Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
13
13
years of professional experience
Work History
Reservation Associate
Walt Disney World Resort
Orlando, Florida
01.2020 - 03.2020
- Provide information about reservations to guests.
- Provided customer service by responding to telephone and email inquiries in a timely manner.
- Processed reservations from the central reservation system, third-party websites, and walk-in guests.
- Provided detailed information on service while ensuring their were no vacancies.
- Verified guest information including name, address, payment method. prior to confirming the reservation.
- Ensured accuracy of all data entered into the hotel's property management system.
- Monitored availability of rooms and updated records accordingly.
- Resolved customer complaints in a professional manner while upholding company standards for service quality.
- Utilized various software programs to manage bookings and cancellations efficiently.
- Performed daily audits of guest accounts to ensure accuracy of data entries into the PMS system.
- Attended regular training sessions on new industry trends and technologies related to reservations.
- Participated actively in team meetings and brainstorming sessions related to process improvements.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Relayed information on availability, pricing and discounts to customers.
- Verified guest information and payment options ensuring accuracy and completeness.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Built and maintained productive relationships with employees.
- Took reservations from patrons by phone or online.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Nursery Teacher
University United Methodist CH
San Antonio, Texas
05.2007 - 10.2011
- Developed and implemented creative activities to stimulate children's physical, social, emotional, and intellectual growth.
- Organized field trips to local parks, museums, and other educational sites to foster learning opportunities.
- Encouraged positive behavior through the use of reward systems and appropriate discipline techniques.
- Assessed each child's individual needs and created personalized lesson plans accordingly.
- Provided a nurturing environment by establishing trusting relationships with students and their families.
- Monitored student progress using a variety of assessment tools such as tests, quizzes, portfolios.
- Supervised classroom activities including snack time, recess, nap time, story time.
- Instructed students on proper hygiene practices such as hand washing and teeth brushing.
- Motivated children to reach their full potential by providing positive reinforcement for accomplishments.
- Identified developmental delays in children and developed interventions accordingly.
- Read stories aloud to engage children in language development activities.
- Implemented safety protocols within the classroom setting such as fire drills.
- Maintained accurate records of student attendance and behavior incidents.
- Utilized technology effectively to enhance instruction in the classroom.
- Planned engaging lessons that incorporated music, art projects, games.
- Created an inviting atmosphere where children felt comfortable expressing themselves.
- Conducted parent-teacher conferences throughout the school year to discuss student progress.
- Attended professional development workshops related to early childhood education topics.
- Updated classroom and student records with daily activities and notable incidents.
- Facilitated learning by maintaining stimulating environment with rich learning opportunities.
- Maintained strict compliance with state health and safety standards.
- Planned and implemented developmentally-appropriate activities for kids as young as 2 months.
Education
Associate of Arts - Liberal Arts And General Studies
San Antonio College
San Antonio, TX05-2010
Bachelor of Science - General Studies
Texas A&M University - San Antonio, TX,US
San Antonio, TXSkills
- Maintaining confidentiality
- Phone Etiquette
- Travel sales
- Telephone reception
- Call Control
- Travel reservations
- Transportation information
- Customer reservations
- International Travel
- Customer Engagement
- Travel Planning
- Cost Planning
- Schedule Maintenance
- Data Entry
- Documentation And Reporting
- Problem-Solving
- Regulatory Compliance
- Issue Resolution
- Reservation Confirmation
- Computer Reservation Software
- Adaptability
- Critical Thinking
- Team Collaboration
- Goal Setting
- Personal Travel
- Invoice Preparation
- Self Motivation
- Problem-solving abilities
- Written Communication
- Professionalism
- Interpersonal Communication
- Attention to Detail
- Special Needs Assistance
- Effective Communication
- Microsoft Office
- Staff Training
- Time Management
- Problem-solving aptitude
- Itinerary Planning
- Continuous Improvement
- Relationship Building
- Team Leadership
- Multitasking
- Customer Service
- Active Listening
- Excellent Communication
- Reliability
- Organizational Skills
- Decision-Making
- Interpersonal Skills
Timeline
Reservation Associate
Walt Disney World Resort
01.2020 - 03.2020
Nursery Teacher
University United Methodist CH
05.2007 - 10.2011
Associate of Arts - Liberal Arts And General Studies
San Antonio College
Bachelor of Science - General Studies
Texas A&M University - San Antonio, TX,US