Sage Scott
Temecula,CA
Summary
Detail-oriented individual with a solid background in guest services and retail operations. Skilled in time management and complaint resolution, consistently enhancing customer experiences and operational effectiveness.
Overview
9
9
years of professional experience
Work History
Wine Club Concierge
Danza Del Sol Winery
Temecula, CA
09.2025 - Current
- Managed reservations and memberships, ensuring accuracy and timely communication with clients.
- Streamlined processes for member inquiries, improving response times and satisfaction rates.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Developed strong relationships with club members, fostering community engagement and loyalty.
- Assisted in planning and executing winery tours, showcasing products and educating guests on offerings.
- Trained new staff on concierge operations, promoting consistency in service delivery across the team.
- Built strong relationships with club members through exceptional service and personalized attention.
Cashier
Danza Del Sol Winery
Temecula, CA
03.2024 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to promote efficiency.
- Implemented inventory checks to ensure stock availability for popular items.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Babysitter
Family
Temecula, CA
11.2017 - 09.2024
- Supervised children's activities to ensure safety and engagement.
- Planned and implemented age-appropriate educational games and crafts.
- Developed routines that promoted healthy habits and structure for children.
- Communicated effectively with parents regarding children's progress and needs.
- Mentored junior babysitters in effective childcare techniques and best practices.
- Enhanced family trust through consistent reliability and open communication.
Education
High School Diploma -
Temecula Valley High School
Temecula, CA06-2022
Skills
- Multitasking
- Resourcefulness
- Time management
- Sales strategies
- Guest relations
- Interpersonal communication
- Wine knowledge
- Hospitality
- Guest service
- Cleaning procedures
- Payment transactions
- Refund processing
Accomplishments
- 4.8 GPA
- Graduated with honors
- Scholar athlete award
Timeline
Wine Club Concierge
Danza Del Sol Winery
09.2025 - Current
Cashier
Danza Del Sol Winery
03.2024 - Current
Babysitter
Family
11.2017 - 09.2024
High School Diploma -
Temecula Valley High School