Sage Sheppard
Mesa,AZ
Summary
Dynamic Security Dispatch Operator with experience at Banner Health, excelling in emergency response coordination and alarm system management. Proven ability to maintain accurate logs and train new dispatchers, ensuring operational efficiency. Recognized for strong communication skills and adaptability in high-pressure environments, enhancing overall team performance and safety.
Overview
7
7
years of professional experience
Work History
Security Dispatch Operator
Banner Health
Mesa, USA
03.2025 - Current
- Dispatch all emergency and non-emergency calls for service to all Banner locations in the Metro Phoenix area.
- Maintained accurate logs of calls and dispatched requests for service.
- Monitor and review CCTV footage.
- Operate a multi-channel radio console.
- Monitor intruder, temperature, and panic alarm systems.
- Facilitate air transport landings and takeoffs.
- Performed regular tests of equipment used for dispatching services.
- Conducted training sessions for new dispatchers on proper use of equipment.
Access Control Clerk
Banner Health
Phoenix, USA
08.2024 - 03.2025
- Greeting of individuals entering the hospital
- Management of Weapons Detection System
- Confiscation of prohibited items
- Alert security team to potential threats
Courts Manager
Skyzone Trampoline Park
Colorado Springs, USA
06.2019 - 06.2024
- Managed daily operations of trampoline court activities and guest experiences.
- Oversaw staff scheduling and training for effective team performance.
- Coordinated safety inspections to maintain compliance with industry standards.
- Resolved guest inquiries and concerns promptly, ensuring positive interactions.
Peer Mentor
Morningside University
Sioux City, USA
08.2023 - 12.2023
- Provide information on counseling services, homework help, and organizational skills
- Encouraged engagement in campus activities to enhance student involvement.
- Organized peer study sessions to promote collaborative learning among students.
- Facilitated workshops on time management and effective study habits.
- Supported new students in acclimating to campus life and university resources.
Social Media Marketing Intern
Morningside University
Sioux City, USA
08.2022 - 12.2023
- Assisted in managing university's online presence and brand identity.
- Developed engaging social media content for various platforms.
- Collaborated with marketing team to brainstorm campaign ideas.
- Conducted research on current social media trends and best practices.
- Participated in regular meetings to discuss strategy and progress updates.
Student Ambassador
Morningside University
Sioux City, USA
06.2022 - 12.2023
- Represented Morningside University at campus events and outreach programs.
- Collaborated with staff to organize university tours for visitors and students.
- Provided information to visitors regarding the admission process, academic programs and student life.
- Responded to inquiries from potential applicants via email or telephone regarding admissions processes, financial aid options and other relevant topics.
Education
Bachelor of Arts - Business Administration, Criminal Justice
Morningside University
Sioux City, IA12.2023
Skills
- Dispatch operations
- Alarm system management
- Customer relationship management
- Conflict resolution
- Emergency response coordination
- Adaptability to technology
- Attention to detail
- Strong proficiency in writing
- Stress tolerance
- Verbal and written communication
Timeline
Security Dispatch Operator
Banner Health
03.2025 - Current
Access Control Clerk
Banner Health
08.2024 - 03.2025
Peer Mentor
Morningside University
08.2023 - 12.2023
Social Media Marketing Intern
Morningside University
08.2022 - 12.2023
Student Ambassador
Morningside University
06.2022 - 12.2023
Courts Manager
Skyzone Trampoline Park
06.2019 - 06.2024
Bachelor of Arts - Business Administration, Criminal Justice
Morningside University