Sagine Orphe
Winter Haven,FL
Summary
Dynamic leader with a proven track record at JPMorgan Chase, enhancing customer loyalty and fostering team growth. Skilled in strategic planning and customer service, I excel in creating positive environments and achieving significant business expansion. Expert in compliance, with a knack for nurturing professional relationships and driving operational excellence.
Overview
21
21
years of professional experience
Work History
Branch Operations Manager
JPMorgan Chase
Winter Haven, FL
10.2010 - 12.2024
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Maintained friendly and professional customer interactions.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Complied with regulatory guidelines and requirements.
- Developed strategic plans for day-to-day financial operations.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Third Key Manager
Rainbow Apparel
Winter Haven, FL
05.2008 - 10.2010
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Boosted team morale by promoting a positive work environment and fostering open communication.
- Ensured store compliance with safety regulations and loss prevention measures to minimize shrinkage.
- Actively participated in visual merchandising updates to maintain an appealing store appearance.
- Collaborated with store manager on creating staff schedules to ensure optimal coverage during business hours.
Customer Service Representative
ACCENT Marketing Services LLC
Winter Haven, FL
02.2005 - 06.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Secretary
ProMed Chiropractic Clinic
Winter Haven, FL
05.2004 - 05.2006
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Education
Bachelors - Health Administration
Polk State College
Winter Haven, FLAssociate In Science - Health Administration
Polk Community College
Winter Haven, FLSkills
- Strategic planning
- Opening and closing procedures
- Staff supervision
- Compliance reporting
- Compliance reviews
- Sales management
- Safety protocol
- Cash shipment management
- Customer relationships
- Branch operations management
- Excellent work ethic
- Customer service
- Team player
- Excellent time management skills
- Friendly
- Cash handling
- Approachable
- Verbal/written communication
- Proficient in MS office
- Coaching and mentoring
- Team supervision
- Staff training
Languages
Haitian Creole
Timeline
Branch Operations Manager
JPMorgan Chase
10.2010 - 12.2024
Third Key Manager
Rainbow Apparel
05.2008 - 10.2010
Customer Service Representative
ACCENT Marketing Services LLC
02.2005 - 06.2006
Secretary
ProMed Chiropractic Clinic
05.2004 - 05.2006
Bachelors - Health Administration
Polk State College
Associate In Science - Health Administration
Polk Community College