Sagit Gray
Little Elm,TX
Summary
Resourceful Customer Service Agent with a proven track record in efficiently completing tasks and maintaining high productivity. Possesses strong skills in communication, teamwork, team management, and problem-solving to optimize customer and business satisfaction while streamlining service processes.
Overview
17
17
years of professional experience
Work History
Full-Time Parent
N/A
Little Elm, TX
08.2018 - Current
- Took time away from professional career to raise 3 young children and manage household.
Government Airline Security Agent
El Al Airlines
Miami, FL
03.2015 - 07.2018
- Performed security checks of personnel, visitors and their belongings to ensure safety of the premises.
- Developed strategies aimed at reducing risk levels within designated areas.
- Created and implemented station protocols, policies, and procedures to ensure adherence to all relevant local, state, and federal regulations.
- Implemented and oversaw scheduling system for a staff of 30, maximizing operational efficiency.
Customer Service Agent/Supervisor
Quality Airport Services
Tel Aviv, ISL
01.2010 - 03.2015
- Provided supervision for a team of 3-8 staff members, monitoring and enhancing their productivity.
- Optimized team efficiency by assessing individual strengths and assigning appropriate tasks. Facilitated skill development through mentoring and training initiatives, while fostering a culture of continuous learning.
- Assisted customers with ticketing, seating, and baggage handling needs while promptly addressing customer concerns.
- Ensured timely flight completion and execution for multiple airlines through cross-department collaboration.
Retail Store Supervisor
Castro
Ness Ziona., ISL
02.2008 - 12.2009
- Supervised and coordinated the daily activities of retail store associates.
- Coached, trained, and motivated employees to ensure effective team performance.
- Scheduled staff shifts and monitored employee attendance records.
- Developed strategies to increase customer satisfaction, loyalty, and sales.
Education
Bachelor of Science - Chinese Medicine And Herbology
Reidman College
Tel Aviv, Israel07-2009
Skills
- Communication
- Detail Oriented
- Decision-Making
- Work Prioritization
- Problem-Solving
- Time Management
Languages
Hebrew
Native/ Bilingual
Timeline
Full-Time Parent
N/A
08.2018 - Current
Government Airline Security Agent
El Al Airlines
03.2015 - 07.2018
Customer Service Agent/Supervisor
Quality Airport Services
01.2010 - 03.2015
Retail Store Supervisor
Castro
02.2008 - 12.2009
Bachelor of Science - Chinese Medicine And Herbology
Reidman College
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