Sagnite Garcia
Fort Worth,TX
Summary
Experienced patient care and call center professional with a strong background in patient intake, eligibility verification, and Medicaid processing. Skilled in insurance benefits, customer service, and call center systems.
Overview
1
1
Language
12
12
years of professional experience
Work History
Patient Care Representative
RCA
Fort Worth, Texas
02.2025 - 08.2026
- Updated customer accounts and contact information in call management databases to ensure accurate patient records.
- Assisted patients with applications for state or federal programs, facilitating access to necessary healthcare resources. for state or federal programs.
- Supported patients in completing disability benefit applications, helping them navigate complex processes for financial assistance. applying for disability benefits.
- Followed call center procedures for quality and compliance.
Call Center Representative
Cook Childrens Health Plan
Fort Worth, Texas
06.2022 - 04.2024
- Answered inbound customer calls at contact center.
- Documented customer concerns in CRM systems to ensure accurate tracking and resolution.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved service issues by analyzing account information and policy guidelines to provide effective solutions.
- Provided customer support from home
- Reviewed CPT codes for prior authorization
- Updated primary care provider for members
- Clarified Medicaid benefits to members, ensuring understanding and access to necessary services.
Patient Care Coordinator
Monarch Dental
Fort Worth, Texas
09.2020 - 06.2022
- Coordinated patient scheduling, recalls, and appointment confirmations for Monarch Dental clinics.
- Presented treatment plans and reviewed financial arrangements with patients.
- Verified insurance benefits and explained treatment options to dental patients.
- Followed up on missed appointments and encouraged return visits.
Customer Service Representative
Cook Childrens Health Plan
Fort Worth, Texas
07.2018 - 08.2020
- Answered member calls for Cook Children's Health Plan about benefits and eligibility.
- Explained coverage, referrals, and authorizations using health plan policy language.
- Verified member information while protecting HIPAA privacy and confidentiality standards.
- Documented calls, requests, and case notes in member service systems.
- Coordinated with care teams, providers, and departments on member service issues.
Customer Service Representative
Warrantech Corporation
Fort Worth, Texas
03.2017 - 07.2018
- Managed high volume of inbound calls in fast-paced call center, delivering efficient customer support
- Scheduled service appointments for technicians to address appliance issues promptly
- Processed refunds for non-functional appliances, ensuring customer satisfaction
Call Center Supervisor
Silverleaf Resorts
North Richland Hills, Texas
01.2015 - 02.2017
- Supervised guest service calls across Silverleaf Resort’s reservation queues to ensure high-quality customer interactions.
- Monitored call quality and ensured script adherence during live interactions, providing feedback for staff improvement.
- Conducted quality assurance monitoring of calls to maintain service standards and enhance customer satisfaction.
- Scheduled staff coverage for peak reservation periods and seasonal demand.
- Participated in hiring interviews and selection process for new team members.
Education
High School Diploma -
Northside High School
Fort Worth, TX06-2009
Some College (No Degree) -
Tarrant County College
Fort Worth, TXSkills
- Eligibility verification
- Insurance benefits
- Medicaid processing
- Disability applications
- Patient intake
- Call management systems
- Customer service
- Remote support
- Patient advocacy
Languages
Spanish
Professional
Timeline
Patient Care Representative
RCA
02.2025 - 08.2026
Call Center Representative
Cook Childrens Health Plan
06.2022 - 04.2024
Patient Care Coordinator
Monarch Dental
09.2020 - 06.2022
Customer Service Representative
Cook Childrens Health Plan
07.2018 - 08.2020
Customer Service Representative
Warrantech Corporation
03.2017 - 07.2018
Call Center Supervisor
Silverleaf Resorts
01.2015 - 02.2017
High School Diploma -
Northside High School
Some College (No Degree) -
Tarrant County College