Sahaira S. Speakman
Maricopa,AZ
Summary
Skilled Executive with 17 years of business development and strategic planning expertise. Adept at implementing improvements to optimize efficiency in business operations. Highly skilled in process optimization, leadership consulting and employee engagement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
17
17
years of professional experience
Work History
Professional Development Trainer II
Alaska Native Health Consortium, HR- Department
09.2022 - 11.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Trained and mentored 1000 plus new personnel hired to fulfill various roles.
Director of Operations
Medco Plus Source
02.2022 - 08.2022
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Defined, implemented, and revised operational policies and guidelines.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Supervisor of Office Procedures
Medco Plus Source
08.2016 - 02.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Collected, arranged, and input information into database system.
- Devised and implemented processes and procedures to streamline operations.
Program Manager
Youth Development Program,
11.2011 - 07.2016
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Designed and developed programs and projects for dissemination to personnel.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Performed inventories on sports equipment and ordered more or made repairs.
- Handled daily facility scheduling and equipment use.
- Recruited and trained staff members to provide exceptional coaching and services.
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Arranged transportation for athletes to participate in away games, tournaments and other events.
- Oversaw coach salaries, pay rates and all other program budget aspects.
- Helped staff customize plans for specific groups based on age or ability level.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Monitored workers for performance, professionalism and service quality.
- Interacted with customers and clients to identify business needs and requirements.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Leveraged project management processes and tools to define and execute projects.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Built teams to address project goals and objectives for multiple projects.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
MBA - Business Administration
Capella University
Minneapolis, MN08.2019
Bachelor of Science - Criminal Justice
Charter College
Anchorage, AK01.2016
Skills
- Learning Management Systems
- Diversity and Inclusion
- Needs Analysis
- Mentoring Abilities
- Performance Assessment
- Training Evaluation
- Leadership Development
- Effective Communication
- Leadership Training
- Performance Improvement
Timeline
Professional Development Trainer II
Alaska Native Health Consortium, HR- Department
09.2022 - 11.2023
Director of Operations
Medco Plus Source
02.2022 - 08.2022
Supervisor of Office Procedures
Medco Plus Source
08.2016 - 02.2022
Program Manager
Youth Development Program,
11.2011 - 07.2016
MBA - Business Administration
Capella University
Bachelor of Science - Criminal Justice
Charter College