SAHAJIT KAUR
Brampton,Canada
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Clinical Instructor & Customer Engagement Specialist
Gian Sagar College of Nursing
04.2023 - 09.2023
- Delivered engaging presentations and training sessions, enhancing student learning experiences
- Assisted students in understanding and applying industry best practices
- Developed and maintained strong relationships with students, staff, and external partners
- Applied strategic communication techniques to enhance engagement and student satisfaction
Sales Representative
Gulati Health Care
01.2023 - 03.2023
- Assisted customers in selecting products and services that best suited their needs
- Provided exceptional customer service, leading to increased customer retention and satisfaction
- Maintained accurate records of sales, transactions, and customer interactions
- Developed strong product knowledge to effectively educate and inform customers
- Upsold and cross-sold products to maximize revenue opportunities
Front Desk Sales & Customer Relations Representative
Pandori Nursing Home
01.2018 - 11.2019
- Managed the front office, handling inquiries, appointments, and customer interactions professionally
- Provided detailed information on services, pricing, and policies to potential and existing clients
- Processed payments, maintained financial records, and ensured accuracy in transactions
- Fostered strong client relationships by delivering personalized customer experiences
- Acted as a liaison between customers and service providers to ensure seamless communication
Education
Master's - Pediatric Nursing
Baba Farid University of Health Sciences
01.2022
Bachelor of Science - Nursing
Baba Farid University of Health Sciences
01.2017
Skills
- Sales and Customer Relationship Management
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and in a team environment
- Negotiation and persuasion abilities
- Conflict Resolution and Problem-Solving
- Microsoft Office Suite proficiency
- Handling customer inquiries and objections
- CRM and Sales Reporting Tools
- Telephone and Email Etiquette
Timeline
Clinical Instructor & Customer Engagement Specialist
Gian Sagar College of Nursing
04.2023 - 09.2023
Sales Representative
Gulati Health Care
01.2023 - 03.2023
Front Desk Sales & Customer Relations Representative
Pandori Nursing Home
01.2018 - 11.2019
Master's - Pediatric Nursing
Baba Farid University of Health Sciences
Bachelor of Science - Nursing
Baba Farid University of Health Sciences
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