Sahamuddin Abro
Austin,TX
Summary
Customer-focused sales and repair professional who supports wireless activations, plan changes, device troubleshooting, and electronics repairs. Brings a strong mix of technical problem-solving, consultative selling, and accurate transaction handling, with a track record of helping customers choose the right products and services while maintaining service quality.
Overview
5
5
years of professional experience
Work History
Repair Technician
uBreakiFix
Atascocita, TX
12.2021 - 08.2023
- Diagnosed and repaired smartphones, tablets, and other electronics, including screen, battery, and charge port replacements
- Performed hardware and software troubleshooting to quickly identify root causes of device failures
- Maintained accurate repair tickets and parts records while efficiently managing multiple jobs
- Provided customers with transparent repair quotes and turnaround estimates, following up on completed repairs to ensure satisfaction
- Collaborated with management, engineering, and quality departments to resolve complex technical repair issues
- 2 years
Sales Associate
Dillard's
Humble, TX
09.2023 - 09.2025
- Supported customers on sales floor and at checkout with attentive, personalized service.
- Welcomed customers and delivered strong customer service.
- Executed POS transactions, including cash, card payments, returns, and exchanges.
- Maintained neat displays, restocked inventory, and supported stock counts and merchandising efforts.
- Collaborated with team members to achieve daily and seasonal sales goals.
- Accumulated two years of experience in customer service roles.
Sales Associate
Metro by T-Mobile
04.2026 - Current
- Guided customers in selecting wireless plans, devices, and accessories tailored to their needs and budget
- Facilitated new activations, plan changes, upgrades, and bill payments with accuracy at point of sale
- Resolved device and account issues while providing clear explanations of solutions to non-technical customers
- Meet sales goals while maintaining a high standard of customer service in a fast-paced store
Education
Associate of Applied Science - Software Development
Austin Community College
6101 Highland Campus Dr12-2028
Associate of Science - Industrial Engineering coursework
Lone Star College
20000 Kingwood Dr01-2025
Skills
- Technical: Device diagnostics & repair, hardware and software troubleshooting, mobile devices & wireless technology, software development (in progress)
- Sales & Service: Customer service, consultative selling, wireless plans & activations, upselling accessories, conflict resolution
- Operations: POS systems, cash handling, inventory management, order and repair tracking, visual merchandising
- Professional: Communication, problem solving, time management, teamwork, adaptability, attention to detail
- Excellent communication skills
- Attention to detail
- Device troubleshooting
Timeline
Sales Associate
Metro by T-Mobile
04.2026 - Current
Sales Associate
Dillard's
09.2023 - 09.2025
Repair Technician
uBreakiFix
12.2021 - 08.2023
Associate of Applied Science - Software Development
Austin Community College
Associate of Science - Industrial Engineering coursework
Lone Star College