Sahar Ejmali

Responsible for the daily operation of the treasury software - Integrity SaaS

• Oversee a cross-functional team of 18 people in 3 locations (Jacksonville, Manila, and Warsaw), ranging from entry-level to senior support staff
• Manage the daily operations of the world's leading Treasury SaaS solution's global operations team
• Ensure that client issues were resolved in accordance with SLAs for Fortune 500 clients
• Designated as the global escalation point for urgent issues such as, electronic payments (ACH/EFT/SWIFT) rejected by banks, missing accounting entries for month-end, and bank files (BAI/MT940/MT942) not importing
• Responsible for onboarding and training of new members
• Participated in development of annual goals for the team.

• Integrated new products and technologies as they were introduced into our systems
• Onboarded all new clients to the SaaS environment
• Built relationships with Project Managers, Consultants, and Technical Support
• Enabled the teammates to assure deadlines were easily met
• Participated in continuous process improvement and documentation.

• Obtained working knowledge of FIS's Payments, Receivables and Treasury Products as well as working knowledge of Technology, Hosting and Managed Services
• Ran queries, stored procedures, edited tables/views
• Developed time management skills for a corporate environment
• Maintained servers by checking services, IIS, and COM+.

• Maintained accurate records of sales and inventory
• Collaborated with pharmacists to ensure customer satisfaction.

• Provided customer with a premium level of customer service
• Assisted internal staff and customers with inquiries and complaints
• Trained new cashiers on procedures and policies
• Consistently received 'Exceeded Expectations' on annual Performance Evaluations.

• Achieved a Stellar Teller Award by building at least three new client relationships daily.
• Skilled in recognizing a client's financial services requirements and cross-selling services to meet those requirements.
• Maintained a balanced cash drawer with high accuracy. Adept at working in a fast-paced banking environment.
• Successfully utilized computer skills for processing and managing files and records