Experienced Master of Public Health graduate with over ten years in hospital administration. Skilled in health assessments and service navigation for vulnerable groups, with a focus on client rights advocacy. Excellent organizational and communication skills support high-quality case documentation and foster collaboration with healthcare providers for improved care coordination.
Overview
15
15
years of professional experience
Work History
Case coordinator manager
Public Health Solution
New York
08.2025 - Current
Coordinated intake and service navigation for diverse, vulnerable populations.
Coordinated intake and service navigation for diverse, vulnerable populations, ensuring timely access to necessary resources.
Conducted health assessments requested by physicians and hospitals to ensure effective client care.
Utilized strong communication and active listening skills to foster trust and enhance client engagement.
Demonstrated strong organizational skills in fast-paced remote work environments.
Maintained high-quality case documentation, ensuring compliance and accuracy through proficient use of technology platforms.
Completed patient follow-up services and liaised with primary care providers for coordinated care.
Collaborated with providers and community partners to deliver impactful training and presentations.
Senior Clerical Associate/Administrating support III
NYC Health + Hospitals- South Brooklyn Health
Brooklyn
01.2014 - Current
Registered patients using Epic EMR, adhering to identification compliance protocols.
Reviewed charts regularly to ensure accurate registration and compliance with productivity standards.
Directed daily labor and delivery activities, focusing on registration of patients from ER clinics and newborns.
Reviewed charts regularly to guarantee proper registration and productivity standards were met.
Compiled reports to support women's health initiatives, utilizing tracked patient information for data-driven insights.
Collaborated with call center to streamline appointment request handling, enhancing overall patient experience.
Worked alongside the call center to optimize appointment request handling.
Compiled reports for women's health initiatives based on tracked patient information.
Health Services Management Internship Program
Bellevue Hospital Center
New York
09.2017 - 12.2017
Participates in policy development and program implementation for the delivery of ambulatory care services
Participates in establishing standards for the delivery of ambulatory care services. Coordinates ambulatory care work group on standards and indicators
Reviews, analyzes, monitors and assesses the progress of the system's health care facilities in attaining the system's goals, standards and priorities set for the ambulatory care systems.
Participates in an ongoing system of evaluation of ambulatory care services
Maintains liaison with all relevant offices and public and voluntary agencies in regard to ambulatory care including, but not limited to, the City Department of Health, the State Department of Health, the State Hospital Review and Planning Council, the Council on Health Care Financing, the City Board of Education and the Greater New York Hospital Association.
Conducts and participates in meetings, conferences and seminars as a representative of the Office of Ambulatory Care Services.
Executed special projects and assignments per supervisor guidance.
Serves voluntarily for areas of functional responsibilities in ambulatory care in surgery unit and wound care.
Administrator
Prime Care Medical Group PC
01.2012 - 01.2014
Managed agendas and calendars to streamline scheduling and facilitate organizational initiatives.
Coordinated inventory orders for clinic to ensure adequate supply and support operations.
Provided translation services for physicians to enhance communication with patients.
Education
Master of Public Health - Epidemiology/Biostatistics
Monroe University King Graduate
Bronx, NY
06-2025
Bachelor of business - Health services Management
Berkeley College
midtown New York
01-2017
Skills
Health assessments
Service navigation
EMR utilization (Epic)
Patient care expertise
Quality assurance
Strategic planning
Administrative leadership
Problem solving
Microsoft Office Suite
Client outreach
Statistical software proficiency
Client communication
Data reporting
Health data analysis
Training facilitation
HIPAA compliance
Teamwork
Email management
Network administration
Languages
English
Urdu
Hindi
Punjabi
Accomplishments
Recognition of best office associates at all times
Awarded for ten years of service to HHC corporation South Brooklyn Health
Timeline
Case coordinator manager
Public Health Solution
08.2025 - Current
Health Services Management Internship Program
Bellevue Hospital Center
09.2017 - 12.2017
Senior Clerical Associate/Administrating support III
NYC Health + Hospitals- South Brooklyn Health
01.2014 - Current
Administrator
Prime Care Medical Group PC
01.2012 - 01.2014
Master of Public Health - Epidemiology/Biostatistics
STRTP Direct Care Nurse (Facilities Manager, Case Manager) at La Cheim Short-Term Residential FacilitySTRTP Direct Care Nurse (Facilities Manager, Case Manager) at La Cheim Short-Term Residential Facility