Mark Joseph Carlos
West Covina,CA
Summary
Results-driven healthcare professional with extensive experience in quality assurance and interdisciplinary teamwork. Proven track record in developing effective care plans and facilitating communication among healthcare providers to ensure high-quality patient care.
Overview
12
12
years of professional experience
Work History
Case Manager
Life of Hope Home Health Care, Inc.
Glendale, California
04.2024 - 12.2025
- Coordinated patient care plans with interdisciplinary teams for optimal health outcomes.
- Educated patients and families on health management and available resources.
- Collaborated with healthcare providers to ensure continuity of care.
- Participated in interdisciplinary team meetings to discuss patient progress.
- Assisted in the development of a plan for discharge from home health services.
- Collaborated with community resources such as hospitals, nursing homes, and hospices in order to ensure continuity of care.
- Determined eligibility requirements for Home Health Services based on Medicare and Medicaid guidelines.
- Facilitated communication between physicians, nurses, therapists and other healthcare providers.
- Assisted with referrals for additional services when necessary such as durable medical equipment or skilled nursing services.
- Provided education to patients regarding their conditions and treatments.
- Coordinated with other healthcare professionals in order to provide quality care to patients.
Quality Assurance Nurse
Avra Hospice
San Gabriel, California
06.2023 - 12.2025
- Collaborated with interdisciplinary teams to develop care plans.
- Documented patient progress and treatment plans in electronic health records.
- Adhered to safety protocols and best practices in patient care.
- Participated in quality improvement initiatives to enhance service delivery.
- Participated in interdisciplinary meetings focused on developing strategies for improving the delivery of safe, high-quality care.
- Attended seminars and conferences focusing on developments related to health care regulation and policy changes, which may affect how QA is performed within an organization.
- Performed periodic audits of patient charts to ensure compliance with relevant laws and regulations.
Director of Nursing Services
LA Pro Home Health Care, Inc.
Encino, California
03.2023 - 12.2025
- Oversaw nursing staff, ensuring compliance with healthcare regulations and best practices.
- Developed and implemented nursing protocols to enhance patient care delivery.
- Collaborated with interdisciplinary teams to coordinate patient treatment plans effectively.
- Managed scheduling and staffing needs to maintain optimal unit operations.
- Conducted training sessions for nursing staff on updated procedures and policies.
- Evaluated patient care services, recommending improvements based on feedback and observations.
- Facilitated communication between patients, families, and healthcare providers for better outcomes.
- Led quality assurance initiatives to uphold high standards of nursing practice.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
Quality Assurance Nurse
Ideal Hospice Care, Inc.
Encino, California
08.2020 - 03.2025
- Collaborated with interdisciplinary teams to develop care plans.
- Participated in quality improvement initiatives to enhance service delivery.
- Participated in interdisciplinary meetings focused on developing strategies for improving the delivery of safe, high-quality care.
- Attended seminars and conferences focusing on developments related to health care regulation and policy changes, which may affect how QA is performed within an organization.
- Performed periodic audits of patient charts to ensure compliance with relevant laws and regulations.
Clinical Nurse Consultant
Rockport Healthcare Services
Los Angeles, California
02.2020 - 06.2022
- Provided expert clinical guidance to nursing staff and interdisciplinary teams.
- Conducted staff training on best practices in clinical nursing procedures.
- Facilitated clinical audits to identify areas for quality improvement initiatives.
- Led discussions on patient safety and risk management within the organization.
- Advised on the integration of new healthcare technologies and systems for efficiency.
- Evaluated new technologies related to patient care delivery systems and made recommendations accordingly.
- Developed evidence-based protocols for the delivery of high quality healthcare services.
- Actively participated in the development of policies related to nursing practice and patient safety initiatives.
- Provided support to nurses who were struggling with complex cases or challenging situations.
- Reviewed medical records to identify discrepancies between actual practice and standards of care.
- Served as a resource person for nursing staff regarding current trends in clinical practice.
Director of Nursing Services
Country Villa Claremont
Claremont, California
09.2018 - 02.2020
- Oversaw nursing staff, ensuring compliance with healthcare regulations and best practices.
- Developed and implemented nursing protocols to enhance patient care delivery.
- Collaborated with interdisciplinary teams to coordinate patient treatment plans effectively.
- Managed scheduling and staffing needs to maintain optimal unit operations.
- Conducted training sessions for nursing staff on updated procedures and policies.
- Evaluated patient care services, recommending improvements based on feedback and observations.
- Facilitated communication between patients, families, and healthcare providers for better outcomes.
- Led quality assurance initiatives to uphold high standards of nursing practice.
Director of Nursing Services
Huntington Drive Health And Rehabilitation Center
Arcadia, California
07.2017 - 09.2018
- Oversaw nursing staff to ensure quality patient care and compliance with regulations.
- Managed schedules and assignments to optimize workforce efficiency and service coverage.
- Collaborated with multidisciplinary teams to create comprehensive care plans for patients.
- Evaluated nursing services to identify opportunities for process improvements and efficiency.
- Facilitated communication between patients, families, and healthcare providers for effective care coordination.
- Monitored and evaluated quality of patient care provided by the nursing staff.
- Implemented strategies to improve customer service levels across all areas of the Nursing Division.
Director of Nursing Services
Country Villa South
Los Angeles, California
11.2016 - 07.2017
- Oversaw nursing staff to ensure quality patient care and compliance with regulations.
- Developed training programs for nursing staff to enhance skills and knowledge.
- Managed schedules and assignments to optimize workforce efficiency and service coverage.
- Evaluated nursing services to identify opportunities for process improvements and efficiency.
- Monitored and evaluated quality of patient care provided by the nursing staff.
- Directed nursing staff in providing care and services to patients, families and communities.
Registered Nurse, Emergency Department
Queen of the Valley Hospital
West Covina, California
04.2014 - 09.2016
- Triage patients to prioritize care based on severity of conditions.
- Administer medications and treatments as prescribed by physicians.
- Monitor vital signs and report changes to the medical staff promptly.
- Document patient assessments and interventions accurately in electronic records.
- Maintain a sterile environment by following infection control protocols diligently.
- Assist in emergency procedures, providing support to physicians as needed.
- Cared for patients experiencing acute traumas, including cardiac arrests, strokes and gunshot wounds.
- Administered medications, intravenous fluids, treatments, and other therapies as prescribed by physicians.
- Maintained accurate records of all assessments, treatments, medications administered, and other pertinent information related to patient's care.
- Responded quickly to life-threatening situations utilizing advanced emergency skills.
Education
Bachelor of Science - Nursing
Holy Trinity College
Palawan, Philippines 03-2009
Skills
- Care coordination
- Patient education
- Quality improvement
- Interdisciplinary collaboration
- Regulatory compliance
- Electronic health records
- Resource management
- Health assessments
- Staff training
- Conflict resolution
- Effective communication
- Critical thinking
- Time management
- Team leadership
- Problem solving
- Organization and multitasking
- Referral coordination
- Discharge planning
- Chronic disease management
- Clear communication
- Decision-making
- Staff management
- Eligibility assessment
- Email and telephone etiquette
- Direct patient care
- Utilization management
- HIPAA compliance
- Case management
- Team collaboration
- Recruitment
- Data entry and analysis
- Case documentation
- Cost reduction initiatives
References
References available upon request.
Timeline
Case Manager
Life of Hope Home Health Care, Inc.
04.2024 - 12.2025
Quality Assurance Nurse
Avra Hospice
06.2023 - 12.2025
Director of Nursing Services
LA Pro Home Health Care, Inc.
03.2023 - 12.2025
Quality Assurance Nurse
Ideal Hospice Care, Inc.
08.2020 - 03.2025
Clinical Nurse Consultant
Rockport Healthcare Services
02.2020 - 06.2022
Director of Nursing Services
Country Villa Claremont
09.2018 - 02.2020
Director of Nursing Services
Huntington Drive Health And Rehabilitation Center
07.2017 - 09.2018
Director of Nursing Services
Country Villa South
11.2016 - 07.2017
Registered Nurse, Emergency Department
Queen of the Valley Hospital
04.2014 - 09.2016
Bachelor of Science - Nursing
Holy Trinity College