Sahar Sawaged
Mount Holly,New Jersey
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Restaurant Waitress
Buffalo Wild Wings
03.2022 - Current
Restaurant Waitress
Hollybrook Diner
06.2008 - 02.2016
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Operated POS systems to cash out customer checks and complete order transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
Environmental Services Housekeeper
Virtua Memorial Hospital
06.2007 - 10.2010
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
Child Caregiver
Kid Academy Learning Center
02.2008 - 05.2009
- Maintained effective schedule balance between rest periods, active play and instruction.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Met with parents about daily activities, positive developments and issues.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Planned and guided age-appropriate tasks like reading, arts and crafts.
- Kept notes of behavior issues, food served and medications administered to children.
Education
Some College (No Degree) - Massage Therapy
Lincoln Technical Institute
Moorestown, NJGED -
Rancocas Valley Regional High School
06.2006
Skills
- Team Player
- Conflict and Complaint Resolution
- Food and Beverage Service
- Restaurant Operation
- Warm and Friendly
- Customer Service and Rapport
- Phone Inquiries
- Guest Satisfaction
- Customer Needs Assessments
- Safe Handling Standards
- Adaptable and Flexible
- Safe Work Practices
Timeline
Restaurant Waitress
Buffalo Wild Wings
03.2022 - Current
Restaurant Waitress
Hollybrook Diner
06.2008 - 02.2016
Child Caregiver
Kid Academy Learning Center
02.2008 - 05.2009
Environmental Services Housekeeper
Virtua Memorial Hospital
06.2007 - 10.2010
Some College (No Degree) - Massage Therapy
Lincoln Technical Institute
GED -
Rancocas Valley Regional High School