Sahar Waller

Assisted customers with billing inquiries, guiding informed insurance selections to enhance decision-making.

Updated policies per insured requests, ensuring accuracy and compliance.

Resolved customer complaints promptly to enhance client satisfaction.

Collaborated with underwriters to streamline insurance application processes, improving turnaround time.

Coordinated policy renewals, ensuring timely processing of all necessary documents.

Managed multiple accounts simultaneously while adhering to tight deadlines.

• Served as primary contact for client concerns, building strong relationships that promote client retention.
• Utilized AMS360 and Vuesion systems daily to optimize customer service operations.

• Managed client accounts, strengthening relationships with policyholders to enhance retention.
• Guided clients in understanding coverage options and addressing policy-related inquiries for informed decision-making.
• Collaborated with underwriters to facilitate smooth insurance application processes.
• Participated in team meetings to discuss client needs and develop tailored solutions.
• Managed multiple accounts simultaneously while meeting deadlines.
• Resolved customer complaints promptly, ensuring client satisfaction and fostering loyalty.
• Provided support in claims processing, ensuring accurate documentation and follow-up.
• Coordinated insurance policy renewals and ensured timely processing of documents.

• Guided customers in product selections to enhance shopping experience and satisfaction.
• Processed sales transactions accurately using point-of-sale systems.
• Responded to customer inquiries and resolved issues to ensure a positive shopping experience.
• Managed inventory levels and organized merchandise displays to optimize sales potential.
• Ensured cleanliness and organization of the sales floor and stockroom areas.
• Participated in community outreach events to promote store initiatives.