Sahara Carter
Summary
Thorough senior analyst with six years of experience in software as a service. Results-focused professional with deep understanding of business analytics and data-driven decision-making. Proven ability to generate valuable insights and streamline processes. Known for effective team collaboration and adapting to dynamic environments. Skilled in data interpretation and strategic planning.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Analyst - Software
Intuit / Turbotax
09.2019 - Current
- Product Owner from 2023-2024 and Senior Analyst from 2022-Current.
- Designed copy and structure for the New Mexico S-Corporation tax return in TurboTax Online (new in 2025). This included identifying user-friendly language and creating a logical input flow using VS Code, Fuego and GitHub, Writer, and GenAI.
- Analyzed and designed the Foreign Bank Account tax return experience in Turbotax using customer behavior and tax research
- Analyzed user experiences in a case study for Turbotax Online Business products and designed new offerings according to their needs (like the project described above).
- Created the Change Indication Tool for internal use. This tool allows developers to see the impact of each input dynamically. Won a business-unit level award for this project.
- Collaborated with other business units like Lacerte and Turbotax Individual to reduce duplicate tasks and establish relationships.
- Improved efficiency by removing obsolete process (analyzing forms with no changes) while protecting the quality of our product in 2023.
- Created unprecedented efficiency gain (no overtime for the first season in a decade) by shifting to a data-driven prioritization method, facilitating the merging of two teams, and removing obsolete process between 2023-2025.
- Provided tax research for federal / 14 states business income taxes for the Turbotax/Proseries software content over a six month delivery period every year.
- Trained, beta tested, and provided feedback on the virtual tax analyst AI throughout development.
Programmer Analyst
April
04.2022 - 08.2022
- Worked on building Federal tax return content from scratch using high-level programming combined with tax research.
- Traveled and networked with industry disrupting figures and experienced bootstrap software development.
CPA
Moss Adams LLP
06.2017 - 04.2019
- Provided tax preparation for business and individual tax returns
- Worked in a fast-paced, customer facing environment at one of the industries leading firms
- Performed in-depth research on nuanced tax topics and analyzed client information and business activity
Customer Service Representative
Big Bear Vacations Property Management
01.2011 - 06.2017
- Provided an easy experience for customers while operating over three hundred vacation properties using property management software and other communication suites.
Education
Master of Science - Data Science
Georgia Institute of Technology
Atlanta, GA08-2028
Bachelor of Arts - Accounting / Economics
University of California, Santa Barbara
Santa Barbara, CA06-2017
Skills
- Project Delivery Using AI
- SaaS (Software as a Service)
- User experience analysis and customer empathy
- Ten years of using Pinterest as a consumer, daily
- Software delivery as a product owner
- SDLA (Software Development Life Cycle)
- Feature development research
- GitHub, VS Code, Fuego Programming Language, Tableau, Office Suite, Writer
Certification
CPA - Certified Public Accountant in California
Timeline
Programmer Analyst
April
04.2022 - 08.2022
Senior Analyst - Software
Intuit / Turbotax
09.2019 - Current
CPA
Moss Adams LLP
06.2017 - 04.2019
Customer Service Representative
Big Bear Vacations Property Management
01.2011 - 06.2017
Master of Science - Data Science
Georgia Institute of Technology
Bachelor of Arts - Accounting / Economics
University of California, Santa Barbara
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