Sarah Acheckzai
Fremont,CA
Summary
Experienced banking professional with a strong background in teller operations, cash handling, and customer service in a regulated financial environment. Demonstrated ability to maintain accuracy, follow internal controls, and support branch operations while delivering consistent, professional service. Fluent in English, Farsi, and Spanish.
Overview
7
7
years of professional experience
Work History
Teller
Wells Fargo Bank
11.2024 - Current
- Process high-volume teller transactions including deposits, withdrawals, transfers, loan payments, and official checks with consistent accuracy
- Balance cash drawers and vault funds in accordance with internal controls and audit standards
- Verify customer identity and documentation while adhering to BSA, AML, and privacy requirements
- Identify potential fraud risks and escalate concerns in accordance with bank policy
- Provide relationship-focused customer service and refer clients to appropriate banking products
- Support branch operations by assisting with lobby flow and operational tasks during peak periods
Customer Service Representative
Fletcher Jones Porsche, Mercedes Benz, and Audi
Fremont, CA
01.2021 - 11.2023
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed service appointments using dealership management software to optimize scheduling.
- Provided product knowledge to customers, facilitating informed purchasing decisions.
- Collaborated with sales team to streamline customer follow-up processes, improving communication effectiveness.
- Trained new staff on customer service protocols, fostering a collaborative work environment.
- Implemented feedback systems to gather customer insights, driving service enhancements.
Barista / Customer Service Associate
Starbucks
10.2019 - 06.2023
- Process high-volume teller transactions including deposits, withdrawals, transfers, loan payments, and official checks with consistent accuracy
- Balance cash drawers and vault funds in accordance with internal controls and audit standards
- Verify customer identity and documentation while adhering to BSA, AML, and privacy requirements
- Identify potential fraud risks and escalate concerns in accordance with bank policy
- Provide relationship-focused customer service and refer clients to appropriate banking products
- Support branch operations by assisting with lobby flow and operational tasks during peak periods
Education
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De Anza College
High School Diploma - undefined
John F. Kennedy High School
06.2021
Skills
- Oversaw teller operations to enhance efficiency and accuracy
- Managed cash control measures to minimize discrepancies
- Championed banking compliance initiatives to uphold industry standards
- Protected confidentiality protocols to safeguard client data
- Advanced fraud awareness programs to mitigate risks
- Led customer service initiatives to improve client relations
- Directed sales referral strategies to drive revenue growth
- Leveraged Microsoft Office tools for effective communication and reporting
LANGUAGES
English (Fluent)
Farsi (Fluent)
Spanish (Fluent)
Timeline
Teller
Wells Fargo Bank
11.2024 - Current
Customer Service Representative
Fletcher Jones Porsche, Mercedes Benz, and Audi
01.2021 - 11.2023
Barista / Customer Service Associate
Starbucks
10.2019 - 06.2023
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De Anza College
High School Diploma - undefined
John F. Kennedy High School