Saharra Henson
Oklahoma City,OK
Summary
Developed strong customer service and inventory management skills in fast-paced retail environment. Demonstrated ability to educate and assist customers while maintaining accurate records and managing product displays. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Seeking to transition into new field, leveraging these transferable skills to contribute to new team.
Overview
11
11
years of professional experience
Work History
Manager
Good Medicine
08.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
Lead Budtender
Puffy Dispensary
01.2021 - 10.2023
- Maintained and stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming deals and promotions.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Participated in community outreach events representing the dispensary positively within local communities.
- Developed strong relationships with vendors, negotiating favorable terms for purchasing bulk inventory items.
- Conducted regular audits of product quality and storage conditions, ensuring compliance with regulatory standards.
- Ensured adherence to all state-specific regulations related to the sale of cannabis products within the dispensary environment.
- Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
- Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Trained new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.
- Delivered exceptional customer service, resulting in repeat business and positive online reviews.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Lead Budtender
House of Dank
09.2020 - 01.2021
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Streamlined check-in processes for medical patients, expediting wait times while maintaining compliance with state requirements.
Waitress
Del Rancho
07.2014 - 02.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Logstore South
09.2015 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled cash with high accuracy and took care to check bills for fraud.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Associate of Science - Physiology
Northeastern State University
Tahlequah, OK12-2014
Skills
- Strong work ethic
- Customer service expertise
- Staff training and development
- POS system operation
- Patience and empathy
- Team collaboration
- Written and verbal communication
- Professionalism and courtesy
- Attention to detail
- High volume dining
- Safe food handling
- Reliability and punctuality
Timeline
Manager
Good Medicine
08.2024 - Current
Lead Budtender
Puffy Dispensary
01.2021 - 10.2023
Lead Budtender
House of Dank
09.2020 - 01.2021
Cashier
Logstore South
09.2015 - 03.2017
Waitress
Del Rancho
07.2014 - 02.2019
Associate of Science - Physiology
Northeastern State University
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