Sahid Sadat
Morgan Stanley
Long Island City,NY
3
Languages
9
years of professional experience
- Highly determined and experienced retail professional with a strong background in team leadership, customer service, operations management, and guest relations. Proven success supervising staff, coordinating daily operations, and delivering exceptional customer experiences in fast-paced environments. Skilled in employee training, conflict resolution, and team collaboration.
Work History
Business Analyst
10 Months- Collaborated with stakeholders to gather insights, ensuring alignment between business objectives and project deliverables.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Managed stakeholder communication, providing regular updates on project status and addressing potential risks proactively.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
Supervisor
2 Years 3 Months- Trained and mentored staff in customer service excellence and operational procedures.
- Oversaw customer service initiatives, improving guest satisfaction through feedback implementation and staff training.
- Maintained a safe and inviting theater environment by overseeing regular maintenance, cleaning, and safety checks.
- Managed cash handling, deposits, and POS transactions.
Supervisor
3 Years- Supervised daily operations to ensure compliance with pharmacy regulations and safety standards.
- Managed inventory control processes, reducing discrepancies through effective stock monitoring.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High School Diploma
Associate of Science - Criminal Justice
Skills
Team Collaboration
Microsoft Proficient
Customer Targeting
Multitasking and Organization
Client Relationship Management
Customer Service and Communication Skills
Interpersonal Skills
Problem Solving
Administrative and Management
Languages
Bengali
Professional Working
English
Full Professional
Hindi
Full Professional
Timeline
Business Analyst
Morgan Stanley
2023.08 - 2024.06Read More
Supervisor
AMC Theaters
2021.05 - 2023.08Read More
Supervisor
Rite Aide Pharmacy
2015.06 - 2018.06Read More
William Cullen Bryant High School
High School Diploma
Read More
LaGuardia Community College
Associate of Science from Criminal Justice
Read More