Sahil Chhabra
Emeryville,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Pacific Aviation Corp. | Air India | ITA Airways
01.2024 - Current
- Maintained customer confidentiality by protecting sensitive information during transactions.
- Utilized problem-solving skills when addressing unique challenges or special requests from customers while maintaining professionalism.
- Increased transaction speed, effectively reducing long wait times at the counter.
- Resolved customer complaints professionally, leading to improved customer relations and satisfaction.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Turnaround Coordinator
Pacific Aviation Corp. | Air India | ITA Airways
01.2024 - Current
- Developed detailed schedules for effective manpower utilization during turnaround events.
- Collaborated with cross-functional teams to ensure smooth execution of turnaround projects.
- Reduced downtime in operations by carefully coordinating maintenance activities and resources.
- Enhanced project efficiency by streamlining turnaround processes and implementing time-saving strategies.
Bag Room Coordinator
Pacific Aviation Corp. | Air India | ITA Airways
01.2024 - Current
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Centralized Load Controller
Pacific Aviation Corp. | Air India
01.2024 - Current
- Collaborated with passenger service staff such as catering, ticket counters, cargo handlers and other departments.
- Implemented agile workflows among Load Control teams that adapt quickly to unexpected changes in schedules or priorities.
- Determined appropriate number of ULD (Unit Load Device) containers for aircraft.
- Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
UPS - Team Member
11.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Shell Gas Station - Cashier
10.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs.
Kido-Fit Sports Academy - Managing Director
04.2016 - 09.2023
- Developed and implemented strategies that achieved company goals and increased profitability resulting in a 20% revenue growth
- Managed the company's finances and ensured all projects/events were completed within budget resulting in a 10% cost reduction
- Built and maintained relationships with clients, resulting in an 80% client retention rate
- Managed and motivated a team of professionals, resulting in improved productivity and performance.
Christians Medical College & Hospital - Lifeguard and Swim Instructor
04.2012 - 08.2023
- Coached different level swimmers
- Developed and maintained close relationships with students
- Educated students on life-saving techniques
- Created and implemented a new physical fitness program for swimmers
- Maintained various tools and equipment.
Passenger Boarding Bridge Operator
Pacific Aviation Corp. | Air India | ITA Airways
01.2024 - Current
- Increased efficiency in bridge operations by continuously updating standard operating procedures and guidelines.
- Achieved timely execution of scheduled openings, collaborating with vessel operators for seamless navigation.
- Ensured smooth transitions between shifts, maintaining thorough communication logs and records.
- Participated in emergency drills, ensuring readiness for any potential crisis situations that may occur at the facility.
Education
Bachelor's degree in Accounting -
K.I.s.d.college (Punjab University)
Ludhiana, Punjab06.2010
Skills
- Team Management
- Business Development
- Interpersonal communication
- Time management
- Delegation Skills
- Customer service
- Yoga
- Sports Coaching
- Lifeguard
- Strategic Planning
- Swimming
- Dancing
- Teaching
- Cash Register Operation
- Payment Collection
- Product Restocking
- Customer Assistance
- Payment Processing
- Purchase Assistance
Certification
- Punjab State Swimming & Waterpolo Championship, 08/01/08, Present
- Punjab State Swimming & Waterpolo Championship, 09/01/07, Present
- District Swimming Association, 09/01/12, Present
Additionalinformation
Creative Arts (Acting and Dance), Organized Sports (Basketball, Swimming, Cricket, Yoga, Meditation, Badminton and Skating), Nutrition, Neelkanth Mahadev Shivalaye Maha-Aarti sewa Manda- reg. Ludhiana, Punjab, India., 10/01/07, Present, DPS swimming Club, Ludhiana, Punjab, India., 05/01/06, Present, Best Sports Academy Award, 04/01/19, Best sports academy winner in 2019.
Timeline
Customer Service Agent
Pacific Aviation Corp. | Air India | ITA Airways
01.2024 - Current
Turnaround Coordinator
Pacific Aviation Corp. | Air India | ITA Airways
01.2024 - Current
Bag Room Coordinator
Pacific Aviation Corp. | Air India | ITA Airways
01.2024 - Current
Centralized Load Controller
Pacific Aviation Corp. | Air India
01.2024 - Current
Passenger Boarding Bridge Operator
Pacific Aviation Corp. | Air India | ITA Airways
01.2024 - Current
UPS - Team Member
11.2023 - Current
Shell Gas Station - Cashier
10.2023 - 11.2023
Kido-Fit Sports Academy - Managing Director
04.2016 - 09.2023
Christians Medical College & Hospital - Lifeguard and Swim Instructor
04.2012 - 08.2023
Bachelor's degree in Accounting -
K.I.s.d.college (Punjab University)
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