Sahil Shah
Buford,GA
Summary
Dynamic and results-driven Quick Service Restaurant (QSR) professional with over six years of comprehensive experience in managing daily operations, leading teams, and optimizing business performance. Certified Scrum Master (CSM) adept at leveraging Agile methodologies to streamline processes, enhance team collaboration, and drive continuous improvement. Proven expertise in training and supervising staff, ensuring exceptional customer satisfaction, and driving revenue growth. Seeking to transition into a Scrum Master role by combining extensive management experience with Agile practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
Great American cookies/Marble slab creamery
Braselton, GA
03.2019 - Current
- Managed all aspects of store operations, including scheduling, inventory control, and customer service for a high-traffic QSR location, leveraging Agile practices to enhance efficiency.
- Facilitated daily stand-ups to align team goals and improve communication, resulting in a 20% reduction in operational errors.
- Supervised and trained a team of 6 to 10 employees, fostering a self-organizing team culture through effective coaching and empowerment.
- Streamlined inventory management processes using Agile problem-solving techniques, reducing waste by 25%, and optimizing order cycles for better cost control.
- Analyzed sales data and implemented sprint-based promotional strategies, achieving a consistent 15% year-over-year revenue growth.
- Conducted retrospectives to identify areas for improvement, and applied feedback loops to continuously refine workflows.
- Ensured compliance with health and safety regulations, maintaining a 100% passing rate on all inspections.
- Acted as a servant leader to support team members in achieving personal and organizational goals, fostering a positive, collaborative team environment.
Education
BBA - Business Management
GNU
INDIA05-2019
Skills
- Scrum and Agile methodologies
- Team leadership
- Workflow optimization
- Staff training and onboarding
- Inventory management
- Customer service excellence
- Financial oversight
- Process improvement
Certification
Certifications
- Certified Scrum Master (CSM) | [scrum alliance] | [2025]
Affiliations
- Microsoft Office Suite (Word, Excel, PowerPoint)
- POS Systems
Accomplishments
- Increased customer satisfaction scores by 15% by fostering a customer-first team culture
- Successfully reduced operational costs by 10% through process optimization and Agile practices
- Led cross-functional teams to resolve bottlenecks, enhancing task completion rates by 20%
Timeline
Store Manager of Operations
Great American cookies/Marble slab creamery
03.2019 - Current
BBA - Business Management
GNU
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