Sahirah Allatayfeh
Pittsview,USA
Summary
Professional with comprehensive knowledge of tax regulations and compliance. Expertise in preparing and reviewing tax returns, conducting tax research, and advising on tax strategies. Strong focus on collaboration and delivering results, adaptable to evolving requirements. Known for analytical thinking, problem-solving skills, and maintaining high ethical standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Tax Associate - Remote
Magnit Global, LLC
Folsom, CA
01.2026 - 04.2026
- Support Intuit Turbo Tax with tax preparation for season
- Complete customer taxes live by video, screen share, calls, chats, emails
- Assist customers with all tax questions and researched topics
- Provide customers with product support, pricing, guarantees
- Troubleshoot and research software technical issues
- Other duties as assigned
Account- Product Specialist II-Remote
TaxAct Admin Services, LLC
Franklin, NC
01.2024 - 12.2025
- Provide professional and friendly support to all external and internal customers
- Troubleshoot and research customer issues and when appropriate, clearly communicate them to your lead for a quick resolution
- Research complex tax-related program issues or questions
- Provide timely phone and email support requests to TaxAct customers
- Communicate trending issues to management
- Based on customer interactions, propose needed responses for the knowledge Database
- Routinely promote teamwork and foster collaboration
- Convey a professional and positive image internally and externally
Tax Preparer / Office Manager
Jackson Hewitt, Albany, GA
Albany, GA
12.2017 - 01.2024
- Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
- Use all appropriate adjustments, deductions, and credits to keep clients tax liability to a minimum. Interview clients to obtain additional information on taxable income, deductible expenses and allowances.
- Compute taxes owed or overpaid, using calculators and personal computers. Complete entries on forms by following tax form instructions and tax tables.
- Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Provide taxpayers with sufficient information and advice to ensure correct tax form completion.
- Calculate form preparation fees according to return complexity and processing time required. Consult tax law handbooks or bulletins to determine procedures for preparation of a typical return.
- Review data input and verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
- Knowledge sets include income tax, IRS, tax preparation, tax returns, withholding.
Tax Refund Solutions (TRS) Team Lead
Kelly Services, Louisville, KY
Louisville, KY
01.2016 - 12.2017
- Republic Bank, supervisor of 17 Call Center Agents
- Ensured call center agents followed tax season program guidelines
- Handled Check Verification Calls for Republic Bank & Jackson Hewitt Tax Service
- Performed and processed Tech Support calls such as password resets, EROs, adverse action, Early Advance product, Spanish calls, Direct 2 Cash inquiries
- Maintained return check log, managed and resolved complaints
- Processed Delivery Service Forms and placed orders for Netspend cards and other supplies
- Other duties as assigned by Manager for Administrative Assistant
Administrative Assistant
Kelly Services, Albany, GA
Albany, GA
06.2014 - 01.2016
- Data entry, human resources, accounting, payroll assignments
- Knowledge sets include administrative assistant.
- Proficient in MSWord, Excel, PowerPoint, Outlook, Internet
- Maintain records, draft correspondence, customer service
- General duties-typing, filing, fax, copy, scan, and phones
- Strong attention to detail, critical thinker, and strong organizational skills
- Excellent written and communication skills and problem solver
Thermacare Administrative Assistant
Pfizer Consumer Healthcare, Albany, GA
Albany, GA
07.2011 - 06.2014
- Handled all word processing and data entry for administration and safety depts.
- Entered data for reports and maintained database inventory of all returned products and complaints.
- Oversee of documentation room. Controlled and managed all documents signed in and signed out of file archive.
- Provided necessary documents in a timely manner for internal and external audits.
- Populated excel enrichment sheet for company documents electronic migration project.
- I helped plan and organize company functions and events.
SOURCE Program Co-Director
Albany Advocacy Resources Center, Albany, GA
Albany, GA
11.2007 - 07.2011
- Responsible for overall case management of consumers enrolled in SOURCE waiver program.
- Supervised fifteen staff members-case managers, auditors, and recruiters.
- Prepared and submitted Medicaid billing for services provided.
- Proofread records to ensure consumers received adequate services.
- Signed-off on monthly supervision of all members records.
- Generated reports and participated in community / agency meetings.
- Coordinated travel and hotel arrangements for all staff.
Human Resources Coordinator
All About Staffing Inc, Tucker, GA
Tucker, GA
10.2004 - 11.2007
- Responsible for medical staffing and recruiting of RN's, CNA's, and Respiratory Techs
- Scheduled appointments, new hire orientations, administered tests, and hired staff
- Coordinated drug screens, background checks, 1-9 eligibility verification
- Maintained applicant tracking system and entered new hire information into project staff(pm) database
- Completed audits of personnel files, bar code and scanned files, processed reports
- Processed payroll, security agreements; coordinated event planning and travel plans.
- Knowledge sets include new hire orientation, offer letters, unemployment claims.
Administrative Receptionist
Video Tapes Associates, Atlanta, GA
Atlanta, GA
11.2000 - 10.2004
- Interfaced, greeted clients and visitors
- Answered calls using twenty-eight,multi-line switchboard
- Dispatched calls using digital pager system
- Communicated information to callers, screened and routed calls efficiently
- Updated, monitored clients appointment schedule daily
- Maintained files, disbursed mail, faxes, and copies
- Handled complaints and worked with minimum supervision
Education
Some College (No Degree) - Business Fundamentals
University of Phoenix
Phoenix, AZSkills
- Tax compliance
- Nonprofit taxation
- Tax credits and incentives
- Tax research
- Tax software proficiency
- Organization skills
- Tax-related research
- Local, state, and federal tax returns
Certification
PTIN (Preparer Tax Identification Number)
Timeline
Tax Associate - Remote
Magnit Global, LLC
01.2026 - 04.2026
Account- Product Specialist II-Remote
TaxAct Admin Services, LLC
01.2024 - 12.2025
Tax Preparer / Office Manager
Jackson Hewitt, Albany, GA
12.2017 - 01.2024
Tax Refund Solutions (TRS) Team Lead
Kelly Services, Louisville, KY
01.2016 - 12.2017
Administrative Assistant
Kelly Services, Albany, GA
06.2014 - 01.2016
Thermacare Administrative Assistant
Pfizer Consumer Healthcare, Albany, GA
07.2011 - 06.2014
SOURCE Program Co-Director
Albany Advocacy Resources Center, Albany, GA
11.2007 - 07.2011
Human Resources Coordinator
All About Staffing Inc, Tucker, GA
10.2004 - 11.2007
Administrative Receptionist
Video Tapes Associates, Atlanta, GA
11.2000 - 10.2004
Some College (No Degree) - Business Fundamentals
University of Phoenix