Sahiti Indapure
Seattle
Summary
Salesforce Administrator with 5+ years of Salesforce administration and CRM program management experience delivering scalable automation, secure architecture, and global Salesforce feature rollouts across Sales Cloud, Service Cloud, CPQ, and Marketing Cloud. Expertise in Salesforce architecture, data models, security frameworks (OWD, roles, profiles, permission sets, sharing rules), Flow Builder automation, and cloud integration architectures including AWS + REST API integrations. Proven results improving SLA performance, forecasting accuracy, data governance, and operational efficiency at enterprise scale.
Overview
7
7
years of professional experience
Work History
Senior Salesforce Administrator
Russell Reynolds Associates
New York, NY
05.2023 - Current
- Administer and maintain enterprise Salesforce environments supporting 500+ global users, managing roles, profiles, permission sets, OWD, and security controls to ensure compliant access governance.
- Configure standard and custom objects, record types, Lightning pages, and automation frameworks across Sales Cloud and Service Cloud, improving CRM adoption by 30%.
- Implemented case assignment rules, escalation processes, entitlement management, and Service Console enhancements improving SLA response times by 25%.
- Designed and automated sales workflows (Lead → Account → Opportunity → Forecasting) using Flows, approval processes, and validation rules, increasing pipeline visibility and forecasting accuracy.
- Built executive dashboards and reporting frameworks tracking pipeline performance, revenue trends, and service KPIs.
- Led enterprise data migrations (500M+ records) using Data Loader and Bulk API while enforcing validation frameworks and deduplication controls improving data accuracy by 35%.
- Managed sandbox refreshes, change sets, and release deployments ensuring stable production releases with zero critical rollback incidents.
- Analyzed cross-functional business processes and implemented high-value automation projects using Flow Builder supporting enterprise initiatives.
- Served as primary escalation point for Salesforce support issues, resolving complex case routing, CPQ pricing, and integration failures.
- Partnered with external Salesforce consultants and vendors on system enhancements and release improvements.
Salesforce Administrator
WHIZTEC Inc
Dallas, TX
07.2024 - 05.2025
- Configured and optimized Sales Cloud objects (Leads, Accounts, Contacts, Opportunities, Forecasting) improving sales conversion rates by 18%.
- Implemented automation via Flows and approval processes eliminating manual sales approvals and reducing quote turnaround time by 40%.
- Administered Service Cloud case management, queues, and omni-channel routing, increasing case throughput by 30%.
- Configured Salesforce CPQ including products, bundles, pricing rules, and discount schedules improving pricing accuracy and quote consistency.
- Collaborated with Sales and Finance teams to streamline CPQ quoting and order handoff reducing billing discrepancies by 25%.
- Supported Marketing Cloud data synchronization and user access management ensuring GDPR and opt-in compliance.
Salesforce Administrator
NTT Data
Hyderabad, India
01.2020 - 06.2022
- Administered Salesforce Sales Cloud + Service Cloud environments (users, profiles, roles, permission sets, sharing/OWD) to maintain secure access controls and compliance-ready governance.
- Configured standard/custom objects, fields, record types, page layouts, and Lightning pages across Sales Cloud (Leads, Accounts, Contacts, Opportunities, Forecasting) improving pipeline visibility and forecasting adoption.
- Implemented Service Cloud case management (Queues, Assignment Rules, Escalations, Omni-Channel, Service Console) improving SLA adherence and case resolution efficiency.
- Built and maintained reports, dashboards, and custom report types for sales performance, service KPIs, and operational metrics enabling stakeholder decision-making.
- Automated workflows using Flows, approval processes, and validation rules reducing manual operations and enforcing data integrity.
- Executed bulk data imports/migrations using Data Loader, Workbench, and Bulk API, performing deduplication and validation checks to maintain high data quality.
- Managed sandbox refreshes, UAT coordination, and change set / release deployments, improving release stability and reducing post-deployment defects.
- Coordinated requirements gathering with stakeholders, documenting configurations and process changes to improve adoption and reduce support tickets.
Salesforce Administrator
NTT Data
Hyderabad, India
04.2019 - 12.2019
- Supported Salesforce Sales Cloud + Service Cloud administration by configuring objects/fields, page layouts, record types, and Lightning components to meet evolving business requirements.
- Assisted with Sales Cloud process setup (Lead routing, Opportunity stages, Forecasting dashboards) improving sales tracking consistency and reporting accuracy.
- Supported Service Cloud operations (Case queues, assignment rules, escalation paths, Knowledge article lifecycle basics) improving agent workflow efficiency.
- Built baseline reports and dashboards for pipeline, case volume, and SLA metrics to increase visibility for business stakeholders.
- Performed data quality tasks including imports, updates, and cleanup using Data Loader / Workbench, applying validation rules and deduplication controls to protect CRM integrity.
- Participated in Agile delivery by supporting sandbox testing, UAT validation, and change set deployments, ensuring smooth releases and minimizing production issues.
- Logged and triaged issues in JIRA/Confluence, documenting fixes and configuration updates to improve cross-team collaboration.
Education
MS - Computer Science & Information Systems
Youngstown State University
05-2024
Bachelor of Science in Technology - undefined
St.Martin’s Engineering College
08-2021
Skills
- Salesforce Platforms & Architecture: Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, CPQ
Salesforce Architecture, Data Modeling, Record Types, Page Layouts - Security & Governance: Users, Roles, Profiles, Permission Sets, OWD, Sharing Rules, Field-Level Security
Data Governance, Validation Rules, Duplicate Management - Automation & Process Optimization: Flow Builder (Record-Triggered, Screen Flows), Approval Processes
Case Management, Assignment Rules, Escalations, Omni-Channel, Forecasting, Pipeline Automation
- Cloud & Integrations: AWS Integrations, REST APIs, Bulk API, Named Credentials, OAuth, Enterprise Cloud Integration Architecture
- Data & Reporting: Data Loader (500M records), Workbench, Reports & Dashboards, Custom Report Types, KPI Tracking, Tableau
- Release & Program Management: Sandbox Management, Change Sets, UAT, Agile/Scrum, JIRA, Cross-Functional Stakeholder Management
Accomplishments
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform Developer I
- Salesforce AI Associate
- Agentblazer Champion (2025–2026)
- Agentblazer Innovator (2026)
- Earned 100+ Trailhead Badges and 3 Superbadges demonstrating hands-on expertise in automation, security, and enterprise Salesforce architecture
Timeline
Salesforce Administrator
WHIZTEC Inc
07.2024 - 05.2025
Senior Salesforce Administrator
Russell Reynolds Associates
05.2023 - Current
Salesforce Administrator
NTT Data
01.2020 - 06.2022
Salesforce Administrator
NTT Data
04.2019 - 12.2019
Bachelor of Science in Technology - undefined
St.Martin’s Engineering College
MS - Computer Science & Information Systems
Youngstown State University