Sahmari Fredericks
Atlanta,GA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk/Nursing Home Health Aide
Tayler's Sanctuary
03.2022 - Current
- Provide daily living assistance including personal hygiene, grooming, mobility, nutrition, and comfort measures
- Monitor patient condition and vital signs, reporting changes promptly to nursing staff
- Assist with safe patient transfers and transport, ensuring proper identification and communication
- Support medication administration processes while following safety and regulatory protocols
- Maintain safe, clean, and clutter-free environments in compliance with infection control standards
- Communicate effectively with patients, families, and interdisciplinary healthcare team members
Customer Support Specialist
Apple
07.2022 - 11.2024
- Delivered calm, empathetic support in high-volume, fast-paced environments
- Utilized de-escalation techniques to resolve concerns professionally and safely
- Maintained accurate documentation of interactions and outcomes
- Collaborated with team members to support workflow efficiency and service excellence
Sales Associate
The UPS Store
02.2021 - 07.2022
- Managed confidential and time-sensitive materials with accuracy and discretion
Education
Associate of Science - Health Sciences
Georgia State University
Atlanta, GA05-2026
High School Diploma -
Penn Foster High School
Scranton, PA05-2018
Skills
- Exceptional Customer Service
- Strong Verbal and Written Communication
- Team Collaboration and Leadership
- Problem Solving and Multitasking
- Attention to Detail and Organizational Skills
- Sales and Product Knowledge
- POS System Proficiency
- CRM & Technical Management
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Performance improvement
Certification
BLS Certification
CPR Certification
Timeline
Customer Support Specialist
Apple
07.2022 - 11.2024
Front Desk/Nursing Home Health Aide
Tayler's Sanctuary
03.2022 - Current
Sales Associate
The UPS Store
02.2021 - 07.2022
Associate of Science - Health Sciences
Georgia State University
High School Diploma -
Penn Foster High School