Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sahro Mohamed

Indianapolis,IN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Accommodating guest service agent with in-depth knowledge of flight management protocols and modern ticketing booking procedures. Diplomatic and calm professional with three years of experience in airline industry.

Overview

2
2
years of professional experience
1
1
Certification

Work History

World Wide Services

WFS Worldwide Flight Services
06.2021 - Current

I’ve worked at the airport for three years for various airlines. I work with guest service agent. My responsibilities include boarding flights, booking tickets, and managing flight departures and arrivals. I’ve traveled to multiple cities when the job requires. I’ve also been trained in handling larger flights. I’m bilingual and have worked in cities where being bilingual is required for the position.

Education

Associate of Applied Science - Education of Developmentally Delayed Individuals

Ivy Tech Community College of Indiana
Indianapolis, IN
06.2024

Skills

  • Competitive
  • Mentoring
  • Strategic Planning
  • Performance Management
  • Conflict Resolution
  • Active Listening
  • Critical Thinking
  • Customer Service

Certification

Microsoft Office Certification

Timeline

World Wide Services

WFS Worldwide Flight Services
06.2021 - Current

Associate of Applied Science - Education of Developmentally Delayed Individuals

Ivy Tech Community College of Indiana
Sahro Mohamed