Sahro Mohamed
Indianapolis,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Accommodating guest service agent with in-depth knowledge of flight management protocols and modern ticketing booking procedures. Diplomatic and calm professional with three years of experience in airline industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
World Wide Services
WFS Worldwide Flight Services
06.2021 - Current
I’ve worked at the airport for three years for various airlines. I work with guest service agent. My responsibilities include boarding flights, booking tickets, and managing flight departures and arrivals. I’ve traveled to multiple cities when the job requires. I’ve also been trained in handling larger flights. I’m bilingual and have worked in cities where being bilingual is required for the position.
Education
Associate of Applied Science - Education of Developmentally Delayed Individuals
Ivy Tech Community College of Indiana
Indianapolis, IN06.2024
Skills
- Competitive
- Mentoring
- Strategic Planning
- Performance Management
- Conflict Resolution
- Active Listening
- Critical Thinking
- Customer Service
Certification
Microsoft Office Certification
Timeline
World Wide Services
WFS Worldwide Flight Services
06.2021 - Current
Associate of Applied Science - Education of Developmentally Delayed Individuals
Ivy Tech Community College of Indiana
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