Kim Exner
Missoula,MT
Summary
Dynamic and results-driven sales professional with over 7 years of experience in marketing for senior living companies, service coordination, and fostering strong relationships within the healthcare community. Proven track record of consistently exceeding sales targets while delivering exceptional customer service. Expertise in cultivating positive relationships, effective communication, and innovative problem-solving enhances the ability to contribute meaningfully to team success. Eager to leverage past experiences in a challenging role that promotes growth and adds significant value to the organization.
Overview
21
21
years of professional experience
Work History
Social Services Case Manager
Arkos Health
01.2025 - Current
- Achieved optimal health outcomes for Medicare Advantage plan members by effectively assessing needs and matching them with tailored solutions. Developed comprehensive care plans through home and telehealth visits, ensuring continuous monitoring and follow-up. Enhanced member support with a 60-member-plus case load by addressing diverse social needs, including housing and nutrition, while establishing care connections with primary care providers and specialists across the state.
Shallow Subsidy Specialist
Volunteers of America
01.2022 - 01.2025
- Championed improved case management outcomes for veterans and their families by implementing best practices. Collaborated with clients to design and execute a successful 2-year housing plan and budget. Led assessments, check-ins, and referrals, effectively advocating for the needs of veterans. Enhanced outreach initiatives to elevate awareness of available services and facilitate connections to critical health care resources. Maintained meticulous documentation of client progress in both company and federal databases.
Para Professional
Missoula County Public Schools
01.2018 - 01.2021
- Instructed students on concepts outlined in lesson plans. Supported special education student needs with one-on-one care, alternative testing, and group assistance over 3 classrooms. Stayed current on changes in teaching techniques and student support requirements. Participated in professional development and training to boost skills. Responded to emergencies with a level-headed approach to de-escalate and calm students. Mentored struggling students, explained class materials, and helped with specific individual issues.
Executive Director
Park County Senior Center
01.2012 - 01.2013
- Oversaw multi-facetted front office operations of running a Senior Center. Increased membership and managed 24 low-income apartments. I was responsible for payroll, budgeting as well as hiring. Meal on Wheels was coordinated and run out of the kitchen, Monday through Friday. Provided activity classes, fundraisers and informational meetings for our seniors. Managed a thrift store as part of the Center’s main income.
Community Relations Director
Spring Creek Memory Care
01.2009 - 01.2012
- Oversaw comprehensive marketing strategy for launch and management of memory care community. Cultivated strong partnerships with families and healthcare providers. Drove lead generation efforts and enhanced conversion of warm leads. Compiled and analyzed reports on weekly census, marketing budget, and outreach activities. Partnered with families and hospice services to support end-of-life transitions. Executed medical evaluations for incoming residents. Led dementia care support group and organized educational series on Alzheimer's navigation, attracting over 100 participants and notable speakers.
Community Relations Director
Bishop Place Senior Living
01.2005 - 01.2009
- Directed all aspects of occupancy management for a multi-care senior living community (121 total occupancy). Organized phone calls, tours, events, outreach initiatives, reports, and family meetings. Engaged with team members to clarify roles in marketing strategy. Managed marketing budget with strategic foresight and creativity. Partnered with nursing teams, physicians, and discharge planners to formulate comprehensive resident care plans. Oversaw the expansion of an assisted living facility to incorporate memory care and independent living apartments featuring a pool and gym. Facilitated tours and established connections with families to launch new buildings at full occupancy with a waitlist. Strategically matched residents to appropriate living arrangements within the community.
Education
Bachelor of Science - Education
Eastern Washington University
Cheney, Washington05.1999
Skills
Relationship building
- Consistent reliability
- Collaborative team member
- Effective prioritization and scheduling
- Conflict resolution strategies
- Innovative problem solver
- Well-spoken and engaging
- Demonstrated leadership experience
- Efficient task organization
- Competitive
- Task completion
- Relationship cultivation
Timeline
Social Services Case Manager
Arkos Health
01.2025 - Current
Shallow Subsidy Specialist
Volunteers of America
01.2022 - 01.2025
Para Professional
Missoula County Public Schools
01.2018 - 01.2021
Executive Director
Park County Senior Center
01.2012 - 01.2013
Community Relations Director
Spring Creek Memory Care
01.2009 - 01.2012
Community Relations Director
Bishop Place Senior Living
01.2005 - 01.2009
Bachelor of Science - Education
Eastern Washington University
Notables
I am an athlete. I feel it is important to add this because it has helped me develop skills and strengths that I have repeatedly been able to transfer to my working environment. My relationships with past coaches, teammates, and players from all over the world (Professionally in Belgium, France, and Germany, and as a member of the Canadian National Team) have helped me understand and work with all types of personalities and connect with each one. I am self-motivated, have a competitive edge, and adapt easily to changing situations with patience and grace.