Chandra Stout
Mount Carmel,TN
Summary
Social services professional with experience managing caseloads and providing comprehensive client support. Proven impact in coordinating services and resources to meet clients' needs. Known for strong collaboration and adaptability in dynamic settings, as well as expertise in case management and client advocacy.
Overview
9
9
years of professional experience
Work History
Social Services Case Manager
Holston Rehabilitation and Healthcare Center
01.2024 - Current
- Cultivate positive, trusting relationships with residents, families, and community providers to promote effective coordination of resources.
- Gather information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Admissions Assessments
- Provided crisis intervention, guidance, and supportive counseling to residents.
- Streamlined referral processes to expedite access to essential services for high-need residents, such as home health and hospice services.
- Coordinate all care conferences with residents and families.
Special Education Paraprofessional
Hawkins County Board Of Education
10.2023 - 01.2024
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Prepare and provide learning strategies to students for individual education plans.
CNA
Signature Healthcare
02.2019 - 06.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Providing emotional support to patients and families.
- Assist nursing staff with simple procedures.
- Monitor patience while providing quality care in a safe and secure environment.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Documented patient information and care activities in electronic health record.
Collections and Sales
Citi
03.2016 - 02.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Escalate complaints in a timely manner and resolve issues.
- outbound calls
- Up sales on accounts
- Collections on accounts
- Excellent communication skills, both verbal and written.
CNA
Church Hill Health Care and Rehab
02.2016 - 02.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Providing emotional support to patients and families.
- Assist nursing staff with simple procedures.
- Monitor patience while providing quality care in a safe and secure environment.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Documented patient information and care activities in electronic health record.
Education
Associate of Applied Science - Social Work And Psychology
Northeast State Community College
Blountville, TN12-2023
Skills
- Relationship cultivation
- Client advocacy
- Risk assessment
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Certified in CPR/AED
Timeline
Social Services Case Manager
Holston Rehabilitation and Healthcare Center
01.2024 - Current
Special Education Paraprofessional
Hawkins County Board Of Education
10.2023 - 01.2024
CNA
Signature Healthcare
02.2019 - 06.2023
Collections and Sales
Citi
03.2016 - 02.2019
CNA
Church Hill Health Care and Rehab
02.2016 - 02.2019
Associate of Applied Science - Social Work And Psychology
Northeast State Community College
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