Taylor Moore
Jonesboro,GA
Summary
Dynamic and compassionate professional with a degree in Communication and extensive experience in customer service and communication. Proven ability to support families, understand their needs, and ensure a positive experience. Adept at fostering strong relationships and navigating complex systems to advocate for clients. Committed to leveraging skills in empathetic communication and problem-solving to enhance patient and family satisfaction.
Overview
9
9
years of professional experience
Work History
Social Services Case Manager
Department of Family and Children Services
09.2023 - Current
- Manage a caseload of consisting of children in foster care, ensuring their well-being and placement stability.
- Conduct regular home, school, and community visits and maintain detailed documentation and case notes.
- Collaborate with families, social workers, and service providers to develop and implement case plans.
- Advocate for children’s needs in court and during interdisciplinary team meetings.
Customer Care Specialist
Synovus Bank
03.2022 - 06.2023
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted customers with account management, transactions, and financial advice.
- Maintained up-to-date knowledge of banking products and services.
- Ensured compliance with bank policies and regulations.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Associate
Harvey's Supermarket
10.2015 - 12.2019
- Delivered excellent customer service in a fast-paced retail environment.
- Handled cash, credit, and debit transactions accurately.
- Resolved customer complaints and inquiries in a professional manner.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Arts - Communication
Valdosta State University
Valdosta, GA12.2021
Skills
- Assessment skills
- Client Advocacy
- Relationship cultivation
- Risk Assessment
- Self-management
- Written and verbal communication
- Problem-solving aptitude
- Teamwork and Collaboration
- Empathetic and patient-focused approach
- Proficient in Microsoft-Office Suite
Timeline
Social Services Case Manager
Department of Family and Children Services
09.2023 - Current
Customer Care Specialist
Synovus Bank
03.2022 - 06.2023
Customer Service Associate
Harvey's Supermarket
10.2015 - 12.2019
Bachelor of Arts - Communication
Valdosta State University
Similar Profiles
Kieyocia GardnerKieyocia Gardner
EXPERIENCED case manager at Department of Family and children servicesEXPERIENCED case manager at Department of Family and children services
Derienne SHafferDerienne SHaffer
Social Services Case Manger at Georgia Department of Family and Children ServicesSocial Services Case Manger at Georgia Department of Family and Children Services
ZACKERIA MOOREZACKERIA MOORE
ESS 1 at Department of Family and Children ServicesESS 1 at Department of Family and Children Services
Shacarra ThomasShacarra Thomas
Economic Support Specialist III (Case Manager) at Georgia Department of Family and Children ServicesEconomic Support Specialist III (Case Manager) at Georgia Department of Family and Children Services
Darius MaisDarius Mais
Assistant Manager at STANLEY STEEMERAssistant Manager at STANLEY STEEMER