Sai Santosh Chinta
Fremont,CA
Summary
Detail-oriented operations analyst with experience in organizing, problem-solving, and project management. Proficient in microsoft excel and tableau, ready to apply knowledge and abilities to take on new professional challenges with an established company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Analyst
Randstad
11.2021 - 01.2023
- Played a key role in the operations team, managing all aspects of the hiring process, from sending offer letters to conducting background checks for candidates.
- Trained and managed the performance of the 6 new hires.
- Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.
Process Specialist
Wipro
11.2019 - 11.2021
- Collaborated with an onshore team to train new hires, identify, and update process KPIs, resulting in the establishment of realistic and achievable targets, and a 12% improvement in quality and productivity.
- Analyzed production processes and identified areas of improvement.
Community Operations Specialist
Uber
12.2018 - 11.2019
- I was part of the team that is the first point of contact for Uber customers to reach out to when they are in an emergency during their trip.
- Worked on a project with senior leadership to improve and update the existing SOP of the process.
- Conducted research to identify trends in customer feedback, complaints, and inquiries.
Customer Service Associate
Amazon.com
07.2017 - 11.2018
- Worked as a Subject Matter Expert for the processes that I have worked on, trained, and managed the performance of the 10+ new hires.
- Resolved customer inquiries in a timely manner.
Education
Master of Science - Engineering Management
California State University, East Bay
USA12.2024
Bachelor of Technology - Electronics and Communication Engineering
Jawaharlal Nehru Technological University
India06.2017
Skills
- Tableau
- Power BI
- Metrics Definition Tracking
- Service Case Management
- Inventory Management
- Decision trees
- Demand forecasting
- BOM structuring
- Vendor Management
- Lean Six Sigma
- Quality management tools
- Capacity Planning
- Process Improvement
- Microsoft Project
- Project Scheduling
- Control charts
- Process capability
- Six Sigma
- Production simulation using ProModel
Projects
Machine Learning Model to analyze employee performance to predict incentive programs, Curated a dataset of sales and bonuses of employees of an insurance company from kaggle. Applied Logistic Regression, Random Forest & K-means clustering to predict bonuses., Identified correlations between predicted and actual bonus using visualizations, developing insights that showcase the relationship between each of the performance metrics and bonus, enhancing interpretability.
Workauthorization
EAD approval received, Can start from Jan 6th 2025 will be able to work without visa sponsorship for 3 years.
Certificationsandachievements
Six Sigma Green Belt Certification, Linkedin Learning, 2023, for proficiency in statistical analysis
Certification
- Lean Six Sigma Green Belt
Timeline
Operations Analyst
Randstad
11.2021 - 01.2023
Process Specialist
Wipro
11.2019 - 11.2021
Community Operations Specialist
Uber
12.2018 - 11.2019
Customer Service Associate
Amazon.com
07.2017 - 11.2018
Master of Science - Engineering Management
California State University, East Bay
Bachelor of Technology - Electronics and Communication Engineering
Jawaharlal Nehru Technological University
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