Said Amougay
Malden,Massachusetts
Summary
- Resourceful Driver Coordinator known for high productivity and efficient task completion. Skilled in route planning, fleet management, and safety compliance ensuring smooth operations. Excel at communication, problem-solving, and adaptability to navigate challenges and optimize driver performance.
- A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
- Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
- Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Driver Coordinator
Uber, Lyft
Boston, Revere
06.2021 - 07.2024
- Assisted with the recruitment process by interviewing potential candidates and conducting background checks on applicants.
- Resolved customer complaints related to driver behavior or service issues in a timely manner.
- Coordinated and monitored the daily route assignments of drivers.
Customer Service Representative
G2Secure
Boston, Boston
06.2020 - 06.2022
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
Driver, Warehouse Orders
Amazon
Boston, Boston
11.2019 - 12.2020
- Followed established safety procedures when loading and unloading freight from delivery trucks.
- Maintained accurate records of deliveries including delivery times, dates and addresses.
- Reviewed work orders to perform freight movement and deliveries.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Utilized street maps to plan and determine most efficient routes.
- Navigated routes with relevant map programs and GPS systems.
Laboratory Technician
Bouchane Laboraotry
Morocco, Morocco
02.2017 - 07.2019
- Documented all experimental procedures and results in an organized manner for future reference.
- Performed routine maintenance tasks such as cleaning glassware, changing filters.
- Provided feedback on product performance based on test results obtained from experiments conducted.
- Conducted quality control testing on incoming materials to ensure accuracy of results.
- Resolved customer complaints relating to laboratory services in a timely manner.
- Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
- Analyzed data using various software programs including Microsoft Excel and GraphPad Prism.
- Managed inventory levels by ordering supplies and ensuring stock is available when needed.
- Performed laboratory tests such as cell culture, ELISA, Western blotting and PCR.
Education
Associate of Arts - Biomedical Engineering
Bunker Hill Community College
Charlestown, MA05-2023
Associate of Arts - Cellular Biology
University of Ibn Zohr Agadir
Morocco05-2015
Bachelor of Arts - Biomedical Engineering
University of Massachusetts - Lowell
Lowell, MASkills
- Stress management techniques
- Scheduling proficiency
- Geographical knowledge
- Route planning expertise
- Strong leadership abilities
- Time management proficiency
- Quality Assurance
- Materials Movement
- Self Motivation
- Safety Procedures
- Analytical Skills
- Organizational Skills
Certification
- Google Data Analytics Professional Certificate.
- MATLAB and Simulink Certificate.
Languages
English
Professional
French
Professional
Arabic
Native/ Bilingual
Timeline
Driver Coordinator
Uber, Lyft
06.2021 - 07.2024
Customer Service Representative
G2Secure
06.2020 - 06.2022
Driver, Warehouse Orders
Amazon
11.2019 - 12.2020
Laboratory Technician
Bouchane Laboraotry
02.2017 - 07.2019
Associate of Arts - Biomedical Engineering
Bunker Hill Community College
Associate of Arts - Cellular Biology
University of Ibn Zohr Agadir
Bachelor of Arts - Biomedical Engineering
University of Massachusetts - Lowell