Said Said
Moorhead,MN
Summary
Detail-oriented IT Support Technician with experience in troubleshooting, user support, and system administration within healthcare settings. Skilled in managing user access, resolving account issues, and configuring application settings. Strong documentation practices enhance operational efficiency. Holds a Bachelor’s degree in Computer Information Technology.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Site Supervisor (Healthcare Operations)
Peaceful Home Care
Moorhead, USA
03.2024 - Current
- Oversaw daily operations and staff activities in home care settings to ensure quality service delivery.
- Facilitated communication among clients, families, and caregivers to enhance service delivery.
- Configured medication administration settings in Therap for compliance and accurate documentation.
- Trained staff on application workflows and conducted refresher training to reinforce best practices.
- Maintained operational records and reporting, enhancing data quality across multiple homes.
- Created, updated, and maintained user accounts, including onboarding, offboarding, and password resets.
- Troubleshot user access issues and documented problems for escalation.
Java Intern (Revature)
Revature
12.2024 - 03.2025
- Developed Java applications using Agile methodologies and best practices.
- Conducted code reviews, enhancing code quality and maintainability.
- Assisted in debugging and troubleshooting software issues during testing phases.
- Managed code changes using version control systems, facilitating collaboration within teams.
- Developed technical documentation for project specifications and user guides, improving clarity and usability.
- Engaged in continuous learning through workshops and training sessions offered by Revature.
Direct Support Professional
Access Red River Valley
Moorhead, USA
12.2021 - 01.2024
- Demonstrated reliability and attention to detail in client-centered service within high-responsibility setting, enhancing client care.
- Supported daily operations and maintained accurate digital documentation in healthcare systems, ensuring compliance and quality of care.
- Facilitated staff communication and ensured timely completion of records and task tracking to improve workflow efficiency.
Education
Full Stack Developer Certificate -
Emerging Digital Academy
Fargo, ND12-2024
B.S. - Computer Information Technology
Minnesota State University Moorhead (MSUM)
Moorhead, MN05-2024
Skills
- Help desk support
- Problem solving
- Team collaboration
- Documentation
- Windows operating system
- Microsoft 365 applications
- Application support
- User account management
- Role-based access control
- Hardware and software troubleshooting
- Basic networking troubleshooting
- Customer service
- Training and development
- Communication with non-technical users
Projects
Haley’s Hope Student Tracking Platform, Designed and implemented a platform to support students with dyslexia, improving data visibility for educators., Built dashboards and progress visualizations using modern web technologies and data-driven insights., Strengthened problem-solving, documentation, and collaboration skills through iterative development. Emerging Dev (Collaboration Platform), Developed full-stack features enabling Q&A posting, cohort discussions, and knowledge sharing., Used React for the front end and Node.js/Express with PostgreSQL for backend services.
Certification
CompTIA A+
Accomplishments
Student Leadership Award
References
References available upon request.
Timeline
Java Intern (Revature)
Revature
12.2024 - 03.2025
Site Supervisor (Healthcare Operations)
Peaceful Home Care
03.2024 - Current
Direct Support Professional
Access Red River Valley
12.2021 - 01.2024
Full Stack Developer Certificate -
Emerging Digital Academy
B.S. - Computer Information Technology
Minnesota State University Moorhead (MSUM)