Saida Jimenez
San Antonio
Summary
Provided excellent customer service to diners, taking orders, delivering food and drinks, and resolving any issues that arose. Handled cash and credit card transactions and balanced cash drawer at the end of each shift. Worked as part of a team to keep the dining room clean and organized during busy hours. Implemented a new upselling strategy that resulted in a 20% increase in sales. Worked flexible schedule including evenings, weekends, and holidays. Authorized to work in the US for any employer
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
MMC Group
San Antonio
04.2025 - 09.2025
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Documented customer interactions to ensure accurate record-keeping and follow-up actions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
WFH Customer Service Representative
Cencora
San Antonio
12.2024 - 02.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided accurate, valid and complete information by using the right methods and tools.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Participated in weekly team meetings to discuss progress towards goals set by management team.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
WFH Customer Service Representative
MMC Group
San Antonio
05.2024 - 09.2024
- Analyzed customer feedback to identify service gaps, implementing solutions that improved overall service efficiency and client experience.
- Passionately engaged with customers to ensure a welcoming atmosphere, enhancing the overall environment and service quality.
- Conducted data analysis on customer interactions to refine service strategies, resulting in more tailored and effective client engagement.
- Optimized service protocols to boost customer satisfaction, achieving measurable improvements in feedback scores and client retention.
- Developed creative solutions to customer queries, improving response accuracy and enriching the client service experience.
- Provided empathetic support to clients, fostering trust and loyalty, while maintaining high standards of service delivery.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Managed a high volume of incoming calls.
Twin Peaks Girl
Twin Peaks Restaurants
Live Oak
08.2022 - 03.2024
- Teamed up to maintain an organized dining area, ensuring a welcoming atmosphere.
- Provided excellent customer service to diners, taking orders, delivering food and drinks, and resolving any issues that arose.
- Revolutionized customer service as a Twin Peaks Girl, spearheading a 20% sales boost.
- Boosted customer satisfaction by quickly resolving issues, enhancing dining experience.
- Handled cash and credit card transactions and balanced cash drawer at the end of each shift.
- Worked as part of a team to keep the dining room clean and organized during busy hours.
- Implemented a new upselling strategy that resulted in a 20% increase in sales.
- Worked flexible schedule including evenings, weekends, and holidays.
Waitress
Beer N All
San Antonio
07.2020 - 06.2022
- Created and mixed a variety of cocktails, adhering to recipes and ensuring consistent quality.
- Provided exceptional customer service by promptly greeting guests, taking orders, and delivering beverages in a timely manner.
- Efficiently handled cash transactions, accurately processing payments and providing change to customers.
- Demonstrated strong communication skills by effectively listening to customer requests and addressing any concerns or issues promptly.
- Increased beverage sales by XX% through upselling techniques such as suggesting premium spirits or recommending specialty cocktails.
- Adhered to all safety regulations regarding the handling of alcoholic beverages, including checking IDs for legal drinking age verification.
Education
High school diploma -
Highlands High School
Elgin, IL06.2018
Skills
- Negotiation
- Upselling
- Cash Handling
- Organizational Skills
- Customer service
- Typing
- POS
- Serving Experience
- Bartending
- Technical support
- Customer engagement
- Conflict resolution
- Data analysis
- Service efficiency
- Task prioritization
- Communication strategy
- Record keeping
- Problem solving
- Attention to detail
- Emotional intelligence
- Strong teamwork
- Record preparation
- Microsoft outlook
- Order processing
- Document control
- Call escalation
Timeline
Customer Service Representative
MMC Group
04.2025 - 09.2025
WFH Customer Service Representative
Cencora
12.2024 - 02.2025
WFH Customer Service Representative
MMC Group
05.2024 - 09.2024
Twin Peaks Girl
Twin Peaks Restaurants
08.2022 - 03.2024
Waitress
Beer N All
07.2020 - 06.2022
High school diploma -
Highlands High School