Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saidah Muhammad

El Sobrante,CA

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Barista Shift Lead

Kaleidoscope Cafe
Richmond, CA
06.2025 - Current
  • Ordered supplies when necessary to maintain adequate stock levels.
  • Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
  • Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
  • Monitored the performance of staff to ensure that quality standards were met.

Process Assistant

Amazon
Richmond
10.2020 - 10.2023
  • Provided support to team members in resolving process-related issues.
  • Monitored process performance to ensure compliance with established standards.
  • Maintained up-to-date documentation of processes including workflows, procedures, guidelines.
  • Developed and maintained accurate records of process metrics and KPIs.
  • Responded to advanced issues with professional and relationship-focused approach.

Shift Supervisor

Starbucks
Pinole, CA
08.2019 - 08.2022
  • Identified areas of improvement within the department and implemented necessary changes.
  • Resolved customer complaints in a timely manner.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Collaborated with management to plan special events or promotions.
  • Assisted upper management with daily operations to meet standards of service and quality.

Education

High School Diploma -

De Anza High School
Richmond, CA
06-2020

Skills

  • Time management
  • Team leadership
  • Problem solving
  • Customer relationship management
  • Cash handling
  • Staff training
  • Cleaning procedures
  • Ordering supplies
  • Effective communication
  • Inventory management
  • Event planning

Timeline

Barista Shift Lead

Kaleidoscope Cafe
06.2025 - Current

Process Assistant

Amazon
10.2020 - 10.2023

Shift Supervisor

Starbucks
08.2019 - 08.2022

High School Diploma -

De Anza High School

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