Summary
Overview
Work History
Education
Skills
Websites
Certification
Organizations
Timeline
Generic

Saidi Espoir

Hyattsville,ME

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Host/Drink Runner

RPM Italian
01.2023 - 12.2023
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Floor staff, Inventory

Bath and Body Works
08.2021 - 12.2021
  • Stocked and replenished merchandise according to store merchandising layouts
  • Educated customers about the brand to incite excitement about company's mission values
  • Developed positive customer relationships through friendly greetings and excellent service.

Barista/Server

Starbucks Coffee
10.2019 - 06.2020
  • Responsible for processing drink orders quickly and efficiently
  • Provided customers with product details, such as coffee blend or preparation description
  • Upheld the company's brand and high professional standard
  • Acted as a mediator when necessary, helping to resolve customer concerns and staff issues.

Waitstaff, Cashier, Host, New Employee Trainer and Mentor

Ashby Ponds Retirement Community
08.2016 - 05.2018
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Assisted management with inventory control and stock ordering
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.

Education

Bachelor of Science in Business Management -

George Mason University
Fairfax, Virginia
05.2026

Associate of Applied Science in AAS-Business Management -

Dodge City Community College
Dodge City, Kansas
12.2021

Skills

  • Microsoft Office
  • Social Media
  • Point of Sale (POS) system
  • Google Suite
  • Customer Service
  • Project Management

Certification

  • W!SE Financial Literacy Certification (2018)
  • NRF (National Retail Federation) National Professional Certification in Customer Service and Selling (2018)
  • NRF Advanced National Professional Certification in Customer Service and Selling (2019)
  • California food handling license (2019)

Organizations

  • 08/2020, 12/2021, Student Ambassador, Dodge City Community College, Dodge City, Kansas, Scheduled tours and new student orientation prospective students and families, Answered a multi-line phone and transferred calls to the appropriate offices, Assisted other departments on campus in related admissions tasks/duties
  • 08/2020, 12/2021, Collegiate Track & Field, Dodge City Community College, Dodge City, Kansas, Ran track and field at the collegiate level and developed strong leadership and teamwork skills, Participated in events such as long/triple jump, and the 400 meter run, Developed concentration, strong work ethic, and perseverance to meet personal and team goals

Timeline

Host/Drink Runner

RPM Italian
01.2023 - 12.2023

Floor staff, Inventory

Bath and Body Works
08.2021 - 12.2021

Barista/Server

Starbucks Coffee
10.2019 - 06.2020

Waitstaff, Cashier, Host, New Employee Trainer and Mentor

Ashby Ponds Retirement Community
08.2016 - 05.2018

Bachelor of Science in Business Management -

George Mason University

Associate of Applied Science in AAS-Business Management -

Dodge City Community College

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Saidi Espoir