Samara Charlotin
Miami
Summary
Passionate and results-oriented professional with a Bachelor of Science (B.S.) in Criminal Justice and a minor in Biological Science, with 5+ years of work experience within Customer Service. Seeking the position server/waitress at a prestigious restaurant, where I can apply my refined customer service skills, attention to detail, and dedication to providing a seamless dining experience that exceeds guests' expectations while contributing to the restaurant's reputation for excellence. Frequently praised as hard working by my peers, I can be relied upon to help your establishment always chieve its goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
DRINK RUNNER
Gekko
07.2022 - 10.2022
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Prepared alcoholic beverages according to recipes and standards set by management team
- Ensured that all guests received prompt service in a courteous manner while adhering to all health codes and regulations
- Communicated with kitchen staff regarding any special requests or dietary restrictions of customers
- Demonstrated excellent time-management skills by ensuring that all tasks were completed within designated timeframe limits.
WAITRESS/SERVER
Salvaje
02.2021 - 02.2022
- Effectively catered to guest needs ranging from being accessible and available to listening and understanding what they want with urgency
- Able to assist more than 15 guests at a time providing them with exquisite service
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Ensured guests were given exquisite service and felt comfortable
- Greeted and accommodated guests, building positive experience from first interaction.
LEGAL ASSISTANT
Law Office of Pascal Michel
02.2020 - 11.2020
- Prepared legal briefs and statements in support of case preparation
- Investigated facts with thorough research of public records and internet sources
- Directed law office operations to maintain seamless attorney schedules
- Gathered and analyzed research data and presented reports of significant findings
- Supported attorneys in client meetings with administrative assistance and documentation
- Organized evidence to prepare for trial
- Met with clients to conduct interviews and gain case information.
COCKTAIL WAITRESS
SLS LUX Brickell Hotel
12.2019 - 03.2020
- Maintained a clean, organized work area throughout the shift
- Provided excellent customer service by anticipating guest needs and responding quickly to requests
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Ensured guests were given exquisite service and felt comfortable.
WAITRESS/SERVER
American Social Kitchen & Bar
12.2018 - 12.2019
- Maintained a clean work station by restocking supplies, wiping down counters
- Performed basic math calculations when computing bills for customers' meals
- Developed positive relationships with regular customers through friendly conversation
- Greeted customers, answered questions and recommended specials to increase profits
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Education
Bachelor of Science (B.S.) Criminal Justice -
Florida International University
Miami, FL07.2019
Skills
- Efficient in Microsoft Office programs
- Excellent Organization Skills
- Logical Reasoning
- Customer Service
- Guest Relations Management
- Complex Problem-Solving
Certification
Real Estate License
Timeline
DRINK RUNNER
Gekko
07.2022 - 10.2022
WAITRESS/SERVER
Salvaje
02.2021 - 02.2022
LEGAL ASSISTANT
Law Office of Pascal Michel
02.2020 - 11.2020
COCKTAIL WAITRESS
SLS LUX Brickell Hotel
12.2019 - 03.2020
WAITRESS/SERVER
American Social Kitchen & Bar
12.2018 - 12.2019
Bachelor of Science (B.S.) Criminal Justice -
Florida International University
Real Estate License
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