Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Saidi Maddox

Bakersfield,CA

Summary

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

3
3
years of professional experience

Work History

Cashier

Ross Dress for Less
Bakersfield, CA
08.2024 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and orders.

Customer Service Representative

Walmart
Bakersfield, CA
06.2022 - 07.2023
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Collected deposits or payments and arranged for billing.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

Some College (No Degree) - Physics

Bakersfield Community College
Bakersfield

Skills

  • Returns processing
  • Payment processing
  • Fraud prevention awareness
  • Time management skills
  • Customer assistance
  • Customer relations
  • Hospitality and accommodation
  • Dependability and reliability
  • Data entry
  • Written and verbal communication
  • Customer service excellence

Affiliations

Study physics and astrophysics as a hobby and is going to school to turn it into a career.

Timeline

Cashier

Ross Dress for Less
08.2024 - Current

Customer Service Representative

Walmart
06.2022 - 07.2023

Some College (No Degree) - Physics

Bakersfield Community College
Saidi Maddox