Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saidi Mwenyeheri

Seattle,WA

Summary

Dynamic leader with extensive experience in operations management at Delta Air Lines, excelling in regulatory compliance and team development. Proven track record in optimizing processes and enhancing service quality, driving significant improvements in operational efficiency. Skilled in budget management and fostering strong vendor relationships to support organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Director of Customer Experience

Diverse Facility Solutions
02.2024 - Current
  • Conduct training programs for management and staff to ensure high operational standards and continuous development.
  • Manage and review daily activities of management personnel and custodians, evaluating performance and implementing corrective action plans.
  • Perform weekly quality assurance and quality control (QAQC) inspections; develop and execute corrective measures as needed.
  • Identify training and development needs; coordinate and ensure completion of required training programs.
  • Build and maintain strong relationships with customers by regularly meeting and professionally representing the company.
  • Liaise with vendors to source latest cleaning equipment and supplies, optimizing facility maintenance effectiveness.
  • Lead management meetings to address operational issues, safety practices, goal setting, coaching, and performance feedback.
  • Prepare detailed reports for management and submit disciplinary and incident reports as necessary.
  • Oversee facility scope of work, labor relations, and employment conditions to maintain compliance and operational efficiency.
  • Manage labor and overall budgets, ensuring alignment with company financial goals.
  • Submit weekly operational reports to Senior and Divisional Directors; maintain clear communication with corporate leadership for support and updates.

Operations Manager

Delta Air Lines
12.2022 - 02.2024
  • Led and managed daily airport operations overseeing a workforce of 400+ employees across multiple departments, ensuring alignment with Delta Air Lines operational standards, FAA, OSHA, and Port of Seattle regulations.
  • Coordinated with cross-functional teams including ground handling, customer service, security, and baggage services to maintain seamless hub operations.
  • Conducted regular safety briefings, audits, and compliance checks to ensure operational readiness and adherence to hazardous material handling, PPE, and regulatory protocols.
  • Managed operational schedules, staffing plans, and employee training programs, optimizing team performance and ensuring continuous 24/7 coverage.
  • Developed and implemented operational improvement plans to enhance service quality, reduce turnaround times, and improve on-time performance.
  • Oversaw vendor relationships and ensured timely availability of essential equipment, supplies, and resources to support uninterrupted operations.
  • Prepared and presented detailed operational reports, productivity metrics, and incident analyses to senior leadership, contributing to strategic decision-making and continuous improvement initiatives.

District Manager

T-Mobile
03.2018 - 11.2022
  • Directed operations for 11 retail locations, managing staffing, sales performance, customer experience, and compliance with corporate policies.
  • Recruited, trained, and coached store managers and staff, improving employee retention and overall team productivity.
  • Analyzed key performance metrics, developed sales strategies, and implemented action plans that consistently exceeded revenue and service targets.
  • Maintained operational budgets, conducted regular performance audits, and ensured company policy adherence across all sites.
  • Led marketing campaigns and promotional activities to increase brand visibility and customer engagement.

Education

Bachelor Of Science - Aviation Management

Liberty University
Lynchburg, VA

Skills

  • Airport Operations Management
  • Leadership & Team Development
  • Regulatory Compliance (FAA, OSHA, IATA)
  • Safety & Security Oversight
  • Scheduling & Workforce Management
  • Operational Reporting & Data Analysis
  • Vendor & Stakeholder Relations
  • Budget & Inventory Management
  • Process Optimization & Quality Control
  • Microsoft Office Suite (Excel, Word, PowerPoint)

Certification

Delta Airlines License to Lead

Timeline

Director of Customer Experience

Diverse Facility Solutions
02.2024 - Current

Operations Manager

Delta Air Lines
12.2022 - 02.2024

District Manager

T-Mobile
03.2018 - 11.2022

Bachelor Of Science - Aviation Management

Liberty University

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Saidi Mwenyeheri