Saif Abdelhay
Totowa,NJ
Summary
Dynamic Operations and Event Manager with experience leading initiatives to boost customer engagement and improve operational efficiency. Proven track record in driving significant cost savings, enhancing customer experiences, and exceeding sales targets. Passionate about leveraging management skills and marketing expertise to contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Event Manager
Playbook Sports
05.2024 - Current
- Planned and organized a large-scale event with over 300 attendees, achieving a 20% profit margin and high attendee satisfaction rates.
- Created a detailed budget that tracked expenses within 5% of estimates, resulting in a 15% increase in ROI by optimizing resource allocation.
- Developed and implemented comprehensive risk management protocols, reducing incident rates by 30% and ensuring the smooth, safe execution of the event.
Operations Manager
Sky Zone Trampoline Park
07.2021 - 04.2024
- Led a team of 45 associates to consistently exceed sales targets by 20% for three consecutive quarters by implementing performance-driven incentive programs.
- Coordinated logistics for events hosting up to 500 attendees, ensuring seamless execution through meticulous vendor management and efficient resource allocation.
- Identified and implemented cost reduction strategies, cutting operational expenses by 15% while improving efficiency through process streamlining and staff training.
- Fast-tracked from team member to Operations Manager in just 6 months due to outstanding leadership and consistent achievement of performance goals.
Social Media Marketing Team
Rutgers Business School
09.2021 - 05.2022
- Developed and implemented social media marketing strategies to increase brand awareness and drive engagement across multiple platforms.
- Managed and curated content for social media channels, including creating and scheduling posts, monitoring performance metrics, and optimizing content for maximum reach.
- Ran targeted advertising campaigns on social media platforms to reach key audiences and drive conversions.
Education
Bachelors Degree - Business Administration
Rutgers University
Newark NJ05.2025
Skills
- Marketing Strategies
- Management
- Reduction (Complexity)
- Social Media
- Business Administration
- Cost Reduction
- Sales
- Customer Service
- Social Media Marketing
- Vendor Management
- Scheduling
- Operations
- Advertising Campaigns
- Event Management
Internships
Retail Management Intern, CVS Health Jun 2024 — Aug 2024 Glen Rock,NJ
- Advised management on performance management and employee relations issues, resulting in improved working relationships.
- Developed and implemented a customer-oriented strategy that increased customer satisfaction by 30%.
- Analyzed customer data and identified key insights that resulted in a 40% increase in revenue.
Timeline
Event Manager
Playbook Sports
05.2024 - Current
Social Media Marketing Team
Rutgers Business School
09.2021 - 05.2022
Operations Manager
Sky Zone Trampoline Park
07.2021 - 04.2024
Bachelors Degree - Business Administration
Rutgers University
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