Saif Ghoul
Westlake
Summary
Detail-oriented supervisor recognized for problem-solving skills and effective communication. Proven ability to coordinate training and ensure safety compliance, ready to drive improvements in team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Supervisor
LEGO
Westlake
03.2023 - Current
- Supervised team members in daily operations to ensure smooth workflow.
- Implemented safety protocols to ensure a secure work environment for all employees.
- Coordinated training sessions for new staff on LEGO production processes, enhancing onboarding experience.
- Resolved employee conflicts through effective communication, fostering a collaborative work environment.
Brick Specialist
LEGO
Westlake
11.2022 - 03.2023
- Curated engaging LEGO building experiences for diverse audiences.
- Assisted customers in selecting products to enhance their creativity.
- Educated visitors on LEGO history and brand values during events.
Fufillment
Target
Westlake
08.2021 - 11.2022
- Recognized and addressed customer needs promptly and efficiently.
- Handled customer requests and responded to inquiries, enhancing overall satisfaction.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
Education
High School Diploma -
Strongsville High School
Strongsville, OH05-2021
Some College (No Degree) -
Baldwin Wallace University
Berea, OHCleveland State University
Cleveland, OHCuyahoga Community College
Cleveland, OHSkills
- Team leadership
- Training coordination
- Workflow efficiency
- Operational safety
- Conflict resolution
- Customer service
Languages
English
Professional
Timeline
Supervisor
LEGO
03.2023 - Current
Brick Specialist
LEGO
11.2022 - 03.2023
Fufillment
Target
08.2021 - 11.2022
High School Diploma -
Strongsville High School
Some College (No Degree) -
Baldwin Wallace University
Cleveland State University
Cuyahoga Community College