Saifirahmam Ahmadi
Chandler ,AZ
Summary
Dynamic Floor Manager at A&W with a proven track record in employee management and customer relations. Enhanced guest satisfaction through effective complaint resolution and implemented inventory management processes that reduced waste. Skilled in training and developing teams, fostering a culture of excellence and operational efficiency.
Overview
4
4
years of professional experience
Work History
Shift Manager
Superstar Car Wash
12.2025 - 03.2026
- Oversaw daily operations and ensured efficient workflow among team members.
- Trained new employees on safety protocols and operational procedures.
- Monitored inventory levels and coordinated restocking of supplies.
- Implemented quality control measures to enhance customer satisfaction.
- Resolved customer complaints promptly, improving service reputation.
- Analyzed performance metrics to identify areas for process improvement.
- Scheduled shifts effectively to optimize staffing during peak hours.
- Developed training materials that improved onboarding efficiency for new hires.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Floor Manger
A&W
05.2024 - 12.2024
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored team members on customer service best practices and product knowledge.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Coordinated staff schedules to meet peak demand periods while maintaining operational efficiency.
- Monitored quality control procedures, ensuring compliance with health regulations and brand standards.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Developed training materials to improve onboarding processes for new hires in the restaurant setting.
- Analyzed sales trends to inform staffing needs and adjust operational strategies accordingly.
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Door to Door Salesman
Echosheild Pest Solutions
05.2025 - 08.2025
- Conducted door-to-door sales presentations, effectively communicating service benefits to potential customers.
- Developed strong customer relationships, fostering trust and loyalty through personalized service.
- Managed inventory of promotional materials, ensuring availability for customer engagement activities.
- Collaborated with team members to strategize effective sales techniques and improve outreach efforts.
- Trained new sales representatives on product knowledge and effective selling strategies for improved performance.
- Analyzed customer feedback to identify areas for improvement in service offerings and sales approach.
- Implemented targeted follow-up strategies to maximize conversion rates from initial contact to sale.
- Maintained accurate records of customer interactions and transactions in CRM system for tracking purposes.
- Achieved high levels of customer trust by maintaining professionalism at all times during interactions with prospects at their homes or businesses.
- Expanded product reach by identifying new neighborhoods and territories for door-to-door sales campaigns.
- Maintained knowledge of industry trends and competitor offerings, positioning our products as superior choices for customers'' needs.
Tax Preparer
Merit Tax Solutions
12.2024 - 04.2025
- Prepared individual and business tax returns using industry-standard software.
- Reviewed client financial records for accuracy and compliance with regulations.
- Assisted clients in gathering necessary documentation for tax preparation.
- Communicated tax law changes to clients, enhancing their understanding of potential impacts.
- Conducted thorough audits of tax documents to ensure precision and minimize errors.
- Developed streamlined processes for data entry, improving overall efficiency of return preparation.
- Mentored junior staff on best practices for tax filing and client communication techniques.
- Led team meetings to discuss complex cases, fostering collaborative problem-solving strategies.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
Cashier
Frys Food
05.2022 - 08.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced cash drawer at end of shifts.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to streamline checkout processes during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Trained new cashiers on operational procedures and company policies effectively.
- Contributed to inventory management by restocking merchandise in the checkout area.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Perry High School
Gilbert, AZSkills
- Employee management
- Customer relations
- Policy enforcement
- POS systems
- Store maintenance
- Operations management
- Stock management
- Health and safety
- Performance improvements
- Scheduling and planning
- Team training and development
- Safety oversight
- Employee scheduling
- Inventory management
- Product promotion
- Conflict resolution
- Employee relations
- Complaint resolution
Languages
Farsi
Native or Bilingual
Timeline
Shift Manager
Superstar Car Wash
12.2025 - 03.2026
Door to Door Salesman
Echosheild Pest Solutions
05.2025 - 08.2025
Tax Preparer
Merit Tax Solutions
12.2024 - 04.2025
Floor Manger
A&W
05.2024 - 12.2024
Cashier
Frys Food
05.2022 - 08.2022
High School Diploma -
Perry High School