Saige Mathew
Rensselaer,Indiana
Summary
Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Rensselaer Care Center
11.2024 - Current
- Coordinated scheduling for nursing department optimizing resource allocation and reducing conflicts.
- Implemented process improvements that enhanced communication among team members and stakeholders.
- Developed and maintained detailed schedules using advanced software tools to ensure timely project completion.
- Managed appointment settings, ensuring efficient use of staff time and maximizing productivity levels.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
Certified Nursing Assistant / Self Contractor
ShiftKey Agency
10.2021 - 09.2023
- Coordinated shifts with various facilities that needed help.
- Facilitated activities of daily living, personal hygiene management, feed, and ambulation.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained accurate timely flow of information by completing patients records and updating healthcare team on patient status.
Certified Nursing Assistant
Rensselaer Care Center
07.2019 - 09.2021
- Facilitated activities of daily living, personal hygiene management, feeding, and ambulation.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted patients with shaving, bathing, feeding, and oral hygiene to promote healthy habits and overall wellness.
- Maintained accurate, timely flow of information by completing patients records and updating healthcare team on patients status.
Front Desk Receptionist
Work One
11.2018 - 06.2019
- Greeted individuals, answered general questions and directed to appropriate locations.
- Answered telephones and greeted visitors to assist, answer questions and direct them to appropriate staff.
- Handled multi-line phone system and directed calls and messages for staff of twenty or more.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer any account-related questions.
- Updated databases and spreadsheets to promote access to information.
- Used time management and multitasking to complete multiple projects and tasks to ensure high quality and timely deliver.
Crew Member / Cashier
McDonald's
08.2016 - 11.2017
- Greeted customers and took their orders in a timely manner.
- Receiving payments by cash, check, and credit cards.
- Replenished beverages, condiments, and supplies while maintaining cleanliness of the service area.
- Issued refunds, receipts, change or credits for customers.
- Promoting special deals when available.
Education
High School Diploma -
Rensselaer Central High School
Rensselaer, Indiana06.2017
Certified Nursing Assistant - undefined
In Training College of Lowell
Lowell, IndianaSkills
- Detail Oriented
- Verbal and written communication
- Adaptive team player
- Transaction processing
- Microsoft Office Suite
- Customer service
- Time management
- Creative problem solving
- Problem-solving
- Strong work ethic
- Data entry
- Schedule management
- Strategic planning
- Staff coordination
- Scheduling
- Office administration
Timeline
Scheduling Coordinator
Rensselaer Care Center
11.2024 - Current
Certified Nursing Assistant / Self Contractor
ShiftKey Agency
10.2021 - 09.2023
Certified Nursing Assistant
Rensselaer Care Center
07.2019 - 09.2021
Front Desk Receptionist
Work One
11.2018 - 06.2019
Crew Member / Cashier
McDonald's
08.2016 - 11.2017
Certified Nursing Assistant - undefined
In Training College of Lowell
High School Diploma -
Rensselaer Central High School