Saige Mathis-Otero
Klamath Falls,OR
Summary
Dedicated professional with a strong background in customer service and caregiving. Known for effective communication and problem-solving skills, enhancing client satisfaction and well-being. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Caregiver/Direct Support Professional
New Horizons In-Home Care
Klamath Falls, Oregon
04.2024 - 10.2025
- Supported clients with daily living activities and personal care to enhance overall well-being.
- Assisted clients with bathing and dressing to promote personal hygiene.
- Administered medications according to care plans and safety protocols.
- Provided support for mobility to enhance independence and safety for disabled individuals.
- Prepared meals according to dietary requirements and assisted with feeding.
- Developed and maintained strong relationships with clients and their families.
- Ensured clean and organized environment to promote client comfort and safety.
- Executed laundry and changed linens to ensure a clean living space for clients.
- Accompanied clients to social events such as movies or plays.
- Documented client status and challenges in logbooks to facilitate coordinated care.
- Communicated with medical providers to coordinate client appointments and follow-ups.
Cashier/Produce Stocker
Abby's Legendary Pizza
Klamath Falls, Oregon
02.2018 - 02.2023
- Provided exceptional customer service through active listening and engagement to address patron needs.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked fresh produce to ensure product availability for customer orders.
- Restocked front counter inventory to improve customer accessibility and satisfaction.
- Created promotional displays and arranged merchandise to drive sales and attract customer attention.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized backroom storage areas to ensure safe, efficient stocking of fresh fruits and vegetables.
- Assisted in training new staff on proper stocking techniques and safety protocols.
Counter Clerk/Cook
Kiger Stadium
Klamath Falls, Oregon
05.2018 - 08.2018
- Managed cash register operations, ensuring accuracy and efficiency in transaction processing to support customer satisfaction.
- Prepared various menu items following established recipes and presentation standards.
- Provided warm greetings to customers entering the store., delivering exceptional service to enhance their shopping experience.
- Maintained cleanliness of front end area, including sweeping floors and wiping down counters, to create a welcoming environment for customers.
- Restocked shelves throughout the day to ensure optimal inventory levels for customer needs.
Education
High School Diploma -
Falcon Heights
Klamath Falls, OR05-2020
Skills
- Personal care assistance
- Medication administration
- Safety protocols
- Meal preparation
- Care coordination
- Client advocacy
- Relationship management
- Problem solving
- Task prioritization
- Flexibility
- Verbal communication
- Effective listening
Certification
- CPR/First aide
- Food Handler
- OLCC
Timeline
Caregiver/Direct Support Professional
New Horizons In-Home Care
04.2024 - 10.2025
Counter Clerk/Cook
Kiger Stadium
05.2018 - 08.2018
Cashier/Produce Stocker
Abby's Legendary Pizza
02.2018 - 02.2023
High School Diploma -
Falcon Heights