Saige Vaughn
Coos Bay,OR
Summary
Experienced Housing Choice Voucher (HCV) Specialist with 3+ years managing a high-volume caseload of 450+ participants in a fast-paced housing authority environment. Skilled in eligibility determination, annual and interim reexaminations, HQS/NSPIRE inspections, and full regulatory compliance under HUD guidelines. Known for delivering accurate case management, maintaining detailed records, and effectively resolving tenant and landlord issues in high-pressure situations. Strong communicator with a proven ability to build rapport, problem-solve efficiently, and support program success through reliable and organized service delivery.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
HCV Specialist & Inspector
North Bend City / Coos-Curry Housing Authorities
North Bend
03.2023 - Current
- Manage caseload of 450+ tenants ensuring HUD compliance and timely case processing
- Conduct annual and interim reexaminations verifying income, assets, and eligibility
- Perform ~200 annual housing inspections in accordance with NSPIRE standards
- Process lease-ups, rent increases, and contract changes
- Handle high-volume phone/email inquiries and resolve tenant/landlord issues
- Maintain accurate records using EIV and DocuSign systems
Admissions Coordinator
North Bend City / Coos-Curry Housing Authorities
North Bend
10.2022 - 03.2023
- Managed housing applications and maintained waiting lists
- Assisted applicants with eligibility and paperwork completion
- Responded to high-volume calls, walk-ins, and inquiries
- Processed documentation and provided resource referrals
- Server/Host, Childcare Provider, Delivery Driver, Administrative Assistant — experience in customer service, communication, scheduling, and office support roles.
Education
High School Diploma -
North Bend High School
North Bend, OR06.2022
Skills
- Housing & Compliance
HUD / Section 8 Regulations Compliance
NSPIRE / HQS Housing Inspections
Eligibility Determination & Case Management
Administrative & Technical
Microsoft Office (Word, Excel, Outlook)
Data Entry & Recordkeeping
DocuSign & EIV Systems
Multi-line Phone Systems
Customer Service & Communication
High-Volume Client Communication
Tenant & Landlord Relations
Conflict Resolution & Problem Solving
Core Strengths
Organization & Time Management
Attention to Detail
Certification
- NSPIRE / UPCS Physical Inspection Certification (2024 – Present)
- Housing Choice Voucher (HCV) Specialist Certification (2024 – Present)
- First Aid Certification (Current – expires March 2027)
- CPR Certification (Current)
- Food Handler Certification (Current)
- Valid Driver’s License
Timeline
HCV Specialist & Inspector
North Bend City / Coos-Curry Housing Authorities
03.2023 - Current
Admissions Coordinator
North Bend City / Coos-Curry Housing Authorities
10.2022 - 03.2023
High School Diploma -
North Bend High School