Sai Jyothi Pentyala
Summary
SAP Technical Administrator with over 5 years of specialized experience in S/4HANA transformations, infrastructure management, and hybrid cloud operations. Demonstrated success in achieving 99.9% uptime, significantly reducing downtime, and expediting upgrades and migrations for global clients. Expertise in HANA administration, system sizing, and capacity planning ensures secure and compliant environments. Proficient in Fiori, SSO, AWS, and Azure integrations, facilitating scalable and reliable enterprise solutions while maintaining mission-critical continuity and audit readiness.
Overview
7
7
years of professional experience
Work History
SAP Basis Intern
Neartekpod
02.2025 - Current
- Performed daily SAP system monitoring (operation modes, RFC connections, DB backups, performance checks) and documented activities.
- Assisted in patching, system refreshes, and SAPOSS connection setups under senior guidance.
- Administered background jobs, lock management, and updating processes, reducing job failures by 20%.
- Gained practical experience in configuring APIs with SAP systems to enable seamless integrations and streamline business processes.
SAP Technical Administrator
Kyndryl Solutions Pvt Ltd (Transitioned from IBM)
09.2021 - 07.2023
- Provide Tier 1 & 2 system administration and infrastructure support for SAP application services, including Basis, Portal, BI, and NetWeaver.
- Independently managed operational tasks in global enterprise SAP environments, resolving escalated tickets within agreed SLAs.
- Delivered end-to-end Basis administration for ECC, S/4HANA, Portal, BI, and NetWeaver, ensuring 99.9% uptime across global landscapes.
- Led DB2 fix pack upgrades and tablespace administration, reclaiming 30% storage and improving database performance by 25%.
- Executed kernel upgrades, SAP Note/TCI implementations, RFC setups, and job management, streamlining cross-system communication.
- Supported S/4HANA migration planning through pre-conversion checks, tool recommendations, and partner coordination, reducing preparation time by 15%.
- Designed and implemented HANA HA/DR frameworks, capacity planning, and system sizing, enhancing resilience and scalability.
- Configured Fiori launchpad, GRC access controls, and SSO to strengthen secure access for distributed teams.
- Participated in change management/governance boards, aligning infrastructure strategy with business goals and reducing escalations by 25%.
- Authored technical documentation for upgrades and landscapes, ensuring audit readiness and knowledge transfer.
SAP Administrator
IBM India Pvt Ltd
05.2019 - 09.2021
- Supported SAP landscape monitoring and system lifecycle activities in multi-tier environments.
- Acted as primary SAP Basis contact for global clients in hybrid (on-prem & cloud: AWS/Azure) environments.
- Provided S/4HANA conversion planning including methodologies, tooling, and pre-checks to ensure smooth digital transformations.
- Configured and monitored RFCs, Operation Modes, and system profiles, improving system stability and availability.
- Delivered system health reviews, patching strategies, and optimization roadmaps to stakeholders, ensuring proactive governance.
- Performed DB2, AIX, Windows, and Linux administration, patching cycles, and backups, maintaining compliance and 99.9% uptime.
- Applied support packages, kernel upgrades, SPAM/SAINT add-ons, improving performance and closing compliance gaps.
- Embedded ITIL-driven incident/change management practices, strengthening client confidence and audit compliance.
Quality Analyst
L-Cube Innovative Solutions
07.2018 - 05.2019
- Supported healthcare claim workflows, providing Tier-2 support for medical staff.
- Conducted system access management, audits, and documentation support.
- Coordinated with insurance companies to accelerate claim resolution times and improve service efficiency.
Education
Master of Science - Computer And Information Systems
University of Central Missouri
Kansas City, KS05.2025
Bachelor of Technology - Electronics & Communication Engineering
Jawaharlal Nehru Technological University
India04-2018
Skills
- SAP Technologies: SAP S/4HANA, ECC, NetWeaver, Solution Manager, SAP Fiori, SAP HANA Studio, SAP Router
- System Administration: Linux (RHEL, SUSE), Windows Server, DB2, HANA DB, MSSQL, Oracle
- Monitoring & Performance: ST02, ST03, SM21, SM37, SM50/66, CCMS, Early Watch Reports
- Cloud & Hybrid: SAP Cloud, AWS, Azure, RISE with SAP, BTP
- Backup & Security: Backup/Recovery, Disaster Recovery, User Administration
- SAP Certified Technology Associate – System Administration (SAP S/4HANA)
- Certified Oracle Cloud Infrastructure Foundational
- SAP Certified Technology Associate – Database Administrator (SAP HANA) (InProgress)
Timeline
SAP Basis Intern
Neartekpod
02.2025 - Current
SAP Technical Administrator
Kyndryl Solutions Pvt Ltd (Transitioned from IBM)
09.2021 - 07.2023
SAP Administrator
IBM India Pvt Ltd
05.2019 - 09.2021
Quality Analyst
L-Cube Innovative Solutions
07.2018 - 05.2019
Master of Science - Computer And Information Systems
University of Central Missouri
Bachelor of Technology - Electronics & Communication Engineering
Jawaharlal Nehru Technological University